Innovation Management

Improve engagement experience for your employees by enabling navigation to Idea Portal from Employee Center.

Map an idea category table with an Idea module to specify the category options listed on the Idea Portal and the create an idea form.

Use the comment option to discuss ideas and exchange information about ideas. Up-vote or down-vote an idea to register your level of interest and support for an idea. Subscribe to an idea to track its progress.

Learn about the actions of the collaborate on an idea form. Review the idea details and then choose which action to perform on the idea. Collaborate on an idea with other submitters and stakeholders. Add comments or reply to comments to request more information or answer questions. Vote for the ideas you would like to see developed.

Configure Innovation Management application to analyze, track, and promote ideas to a task, demand, or project. This application is available with Strategic Portfolio Management.

Create a task for planning and developing an accepted idea.

Learn about the fields of the Idea form. Use this form to create or edit the details of an idea in Innovation Management.

Create an idea from a universal request after initial evaluation for a new product, feature, enhancement, or change.

An Idea module defines the ideas and categories that are displayed in the Idea Portal. Create an Idea module to store and group ideas, and define categories based on product, department, or business unit.

Create idea categories that a user can select to associate with a submitted idea. You can also add custom idea categories.

Configure idea states to use when directly transferring an HR case, incident, or a custom task from your department as an idea.

Review submitted ideas and then accept or reject them.

Learn about the actions of the evaluate ideas form. Review the submitted ideas and then choose which action to perform on the idea. You can analyze the submitted ideas and then accept or reject them.

The Innovation Management application is a central repository to gather and evaluate ideas to determine which ideas are most likely to be implemented.

Field information for forms used in the Innovation Management.

Learn about the fields of the idea category configuration form. Use this form to create or edit the details of an idea category configuration in Innovation Management.

Learn about the fields of the Idea category form. Use this form to create or edit the details of an idea category in Innovation Management.

Review, analyze, and manage your ideas effectively by using the Idea Dashboard manager.

Learn about the fields of the Idea module form. Use this form to create or edit the details of an idea in Innovation Management.

Idea Portal enables end users to view, submit, filter, sort, comment, and vote on ideas. Idea managers use the Idea Portal to review, evaluate, collaborate on, and manage ideas. An idea admin configures an Idea module, maps idea categories to the Idea module, and adds navigation for the Idea Portal page.

Configure the Idea Portal URL to enable access to the Idea Portal from the application navigator.

The Idea Portal is your central location to collect, curate, and promote ideas into demand, project, epic, or story. It enables integration of key feedback and requests into your product planning and development process.

Map your idea states to the Universal Request states to provide a better user experience during the idea state transition and to track the progress of the idea.

The Innovation Management enables you to gather and evaluate ideas efficiently, and to quickly identify and process the ideas with the greatest potential for implementation.

Reference information to provide additional details about Innovation Management such as the fields, user roles, tables, and guidelines.

You can install the Idea Manager dashboard application from ServiceNow Store if you have the admin role. This application includes demo data and installs the related plugins if they are not already installed.

Learn about the actions of the manage ideas form. Review the idea details and then choose which action to perform on the idea.

As an idea manager, manage submitted ideas by reviewing them, making modifications, or deleting outdated ones, identifying duplicates, and updating and tracking their state.

If you are upgrading to the Brazil release, complete the migration tasks after the upgrade to start using the new Idea Portal.

Use a guided template that walks you through training the Similar Ideas solution definition for finding similar ideas.

The Predictive Intelligence for Innovation Management capability uses machine-learning algorithms to search and display similar ideas while submitting a new idea.

Submit an idea for a product, feature, enhancement, or change in the Idea Portal for others to vote on. Select categories relevant to the idea and, if useful, attach files to add details.

Train the Similar Ideas solution definition included within the Predictive Intelligence for Ideation capability to find related ideas when submitting an idea or viewing ideas in the Idea Portal.

Transfer an idea to another department with or without resolution if the idea is rejected or cannot be implemented.

Integration of Innovation Management with Universal Request extends the capabilities of Universal Request and enables your employees and agents to create an idea from a universal request.

Use the features and capabilities of Innovation Management to capture, analyze, and manage your ideas. As an idea manager, manage submitted ideas by reviewing them, making modifications, or deleting outdated ones, identifying duplicates, and updating and tracking their state.

View ideas submitted by you or all submitted ideas. Filter and sort the ideas based on idea state, category, or date.