Rest Apis

The Account API provides endpoints to retrieve Customer Service Management (CSM) account records.

The ActivitySubscriptions API provides endpoints to retrieve Activity entities from the Subscriptions and Activity Feed Framework.

The AWA (Advanced Work Assignment) Agent API provides endpoints to manage agent presence, channel availability, and workload.

The Predictive Intelligence API provides endpoints that predict a field value based on one or more input fields and a trained solution.

The Agent Mapping API provides an endpoint to map external agent IDs from Contact Center as a Service (CCaaS) systems to internal agent IDs in the ServiceNow AI Platform.

The Agent Client Collector API provides endpoints to manage actions on available agents and managing policies.

AI Assets API provides endpoints to retrieve, update, and create several types of AI assets, such as systems, data sets, prompts, and models.

The AI Assets Inventory APIs provide programmatic access to AI assets managed under the AI Control Tower application.

The Alarm Management Open API provides endpoints to create, update, and retrieve data from the Events [em_event] and Alert [em_alert] tables.

Allows external systems, such as those used by vendors, to securely submit invoices directly into an accounts payable system in a structured and automated manner.

Use REST interfaces to access data on your instance.

The Application Service API provides endpoints that enable you to create, modify, and update application services.

The CdmApplicationsApi provides endpoints that enable you to uploadzoominsoftware.io/utah-devops/ configuration data to the component, collection, deployable, and component variable folders found in the DevOps Config Workspace UI. It also has endpoints that enable you to export deployable configuration data to your DevOps pipeline and manage shared components and shared applications.

The Appointment API provides endpoints for interacting with the appointment booking application. Use this API to book and reschedule appointments, check available appointment slots, and fetch appointment booking configuration details.

The Appointment Open API is a telecommunication API that allows you to interact with the appointment booking application. Use this API to book appointments and search available time slots.

The ATF Code Coverage API provides endpoints to compute code coverage from Automated Test Framework (ATF) runs. Coverage can be retrieved by filtered line numbers, for specific script IDs, or for all scripts covered by a set of test suite/test runs.

The CSM Attachment API provides endpoints that allow both internal and external users to upload, download, and remove attachments associated with a table and to retrieve attachment metadata.

The Automation Center API provides endpoints to create and update data related to robots, processes, and execution jobs. By leveraging this API, you can integrate and reflect details from your automation workflows into the Automation Center dashboard.

The AWA Manual Assignment API provides an endpoint to manually assign available work items to available Advanced Work Assignment (AWA) agents.

Handles agent consult work items.

The AWA Inbox Actions API provides endpoints to accept or reject a work item on behalf of an agent. This API also retrieves reject reasons for rejected work items.

The AWA Offer Work API provides an endpoint to assign or transfer work items to agents.

The Batch API provides endpoints to send a single request containing multiple REST API calls, and returns a stream of response payloads.

The Virtual Agent Bot Integration API provides endpoints that allow users to integrate any chat interface or a bot ecosystem with the ServiceNow Virtual Agent and/or Live Agent.

The Aggregate API provides endpoints that allow you to compute aggregate statistics about existing table and column data.

The Attachment API provides endpoints that allow you to upload and query file attachments.

The Identification and Reconciliation API provides endpoints that use the Identification and Reconciliation engine (IRE) to minimize creation of duplicate Configuration Items (CIs) and to reconcile CI attributes by only accepting information from authorized sources when updating the Configuration Management Database (CMDB).

The Import Set API provides endpoints that allow you to interact with import set tables.

The Scorecards API provides endpoints that enable you to query data about Performance Analytics indicators. The query parameters equate to the functions available on the Analytics Hub for drilling down into an indicator.

The Service Catalog API provides endpoints that access Service Catalog configuration and actions from within a Service Portal.

The Table API provides endpoints that allow you to perform create, read, update, and delete (CRUD) operations on existing tables.

The Case API provides endpoints that enable you to retrieve and update Customer Service Management (CSM) case records.

The Custom Chat Chatbot Interoperability Framework (CCCIF) Media Resource API provides endpoints that enable a primary bot to upload attachments to the associated ServiceNow instance.

The Change Management API provides endpoints that enable third-party application integration with the ServiceNow Change Management process.

The CdmChangesetsApi provides endpoints that enable you to manage changesets.

The CI Lifecycle Management API provides endpoints to manipulate configuration item (CI) operational states and apply CI actions.

The CICD API provides endpoints that enable integration with common DevOps tools for building pipelines. These tools include Jenkins, Azure Pipelines, GitLab, GitHub Actions, Atlassian Bamboo/Pipelines, and more.

The CICD Update Set API provides methods to create, retrieve, preview, commit, and back-out an update set.

The MetricBase Time Series API provides endpoints to insert data into, retrieve information from, and to run transforms against a MetricBase database.

Manages test job generation to be executed in a cloud runner for Automated Test Framework (ATF).

Manages tests to be executed in a cloud runner for Automated Test Framework (ATF).

Manages test user jobs to be executed in a cloud runner for Automated Test Framework (ATF).

The CMDB Data Ingestion API provides endpoints that enable the batch ingestion of an array of objects into an Import Set table.

The CMDB Instance API provides endpoints to create, read, update, and delete operations on existing Configuration Management Database (CMDB) tables. You can only insert, update, or delete one record at a time.

The CMDB Meta API provides endpoints to obtain meta data on a Configuration Management Database (CMDB) class.

The Consumer API provides endpoints to retrieve and update Customer Service Management (CSM) consumer records.

The Contact API provides endpoints that enable you to retrieve and update Customer Service Management (CSM) contact records.

The Conversation Member API provides methods for changing a specific agent’s member state to removed or updated in a given Agent Chat conversation.

The Copy Assessments API provides an endpoint to create a copy of an assessment metric type or survey definition in the Assessment Metric Type [asmt_metric_type] table.

The Cloud Services Catalog API provides methods related to Day-1 (provisioning) and Day-2 (modification) operations available in the Cloud Services Catalog, such as creating cloud service stacks and calling resource operation requests. You can also retrieve information about catalog requests, stacks getting status, and other information.

The CTI API provides endpoints that enable Computer Telephony Integration (CTI) providers to interact with the Cloud Call Center framework.

The Customer Central API provides endpoints to access customer information and configuration details.

The Custom Connector Gateway (XCC) API provides an asynchronous ingest endpoint.

The Data Classification API provides endpoints to group data by type.

The DCIM Metric Data Feed API provides an endpoint to accept Data Center Infrastructure Management (DCIM) metric data from an external system and store the data in a MetricBase database.

The Developer Sandbox Management API provides endpoints to create, list, retrieve, and destroy developer sandboxes, and to check the status of sandbox lifecycle operations.

The DevOps API provides endpoints that enable interaction with external DevOps tools.

The DevOps Config API provides endpoints to manage your applications.

The Digital Product Release API provides endpoints to manage releases and policy compliance.

The CdmEditorApi provides endpoints that enable you to create nodes, update nodes, include existing nodes under other nodes, delete nodes, and retrieve nodes and node includes.

The Email API provides endpoints that enable you to receive and send email messages using REST.

The Entitlement API provides endpoints to create and retrieve entitlement records from an instance.

The Event Management Topic Open API provides an endpoint that enables you to send a topic through your message broker and store it on a ServiceNow instance.

The Event Notification Management Open API provides an endpoint to create, update, and delete events from the Events [em_event] table.

The AI Search External User Mapping API provides endpoints that enable ingestion of user mapping information from external sources into the ServiceNow AI Search application's index.

The External Content Ingestion API provides endpoints that enable ingestion of content from sources outside of your ServiceNow instance into the ServiceNow AI Search application's index.

Enables external Contact Center as a Service (CCaaS) platforms to store and retrieve routing identifiers for ServiceNow records.

The Help Request API provides an endpoint to track supervisor help actions.

The HL7 Inbound API receives inbound HL7 v2.x ADT messages from EHR systems over HTTP and returns standard HL7 acknowledgment responses. It implements the HAPI HL7-over-HTTP convention, accepting raw pipe-delimited ER7 message bodies and processing them against configured parser profiles.

The HR REST API provides endpoints that return information about employees that work or live in the United States.

The Install Base Item API provides endpoints to access and manage install base items records within a ServiceNow instance.

The Interaction Management API provides endpoints to create interactions.

The Knowledge Management API provides endpoints for searching, viewing, and fetching lists of the most-viewed and featured knowledge articles.

The lead API provides endpoints that enable you to create, update, and query/retrieve marketing leads and their associated lead line items from an instance.

The Omnichannel Callback API provides methods for creating, updating, and initiating a callback request for live agent conversations.

The openframe API provides endpoints that provide Contact Center as a Service (CCaaS) the ability to create and update interaction records without using the Operation Handler.

The Order API provides endpoints for retrieving and creating orders with order line items for the Customer Service Management application.

The CdmPoliciesApi provides endpoints that enable you to manage policy mappings of deployables in Configuration Data Management (CDM). Policies that are properly mapped to a deployable are executed when a snapshot of the deployable is validated.

The Project Portfolio Management API provides endpoints to bulk import cost plans and project tasks.

The Proactive Engagement API provides an endpoint for creating digital experience issues.

The Product Catalog Open API provides endpoints to create and retrieve product catalogs, product offerings, and product specifications.

The Product Catalog Search API searches the product catalog and retrieves the eligible catalog-category hierarchy for a given context. Search supports multiple catalog types, with paginated and sortable results.

The Product Inventory Open API provides endpoints to create and retrieve product inventories.

The Product Offering Qualification API determines eligibility for product offerings in the ServiceNow product catalog, scoped to a customer account, sales channel, and geographic location. Implements the TM Forum TMF679 standard.

The Push Metrics API provides endpoints that enable you to push raw Metric Intelligence data from an external source to the MID Server.

The Push Installation API provides endpoints to register and unregister the tokens that enable mobile devices to receive push notifications from an application.

The AWA Routing API provides endpoints to route a document to a queue.

The Quote Management API provides endpoints to create, update, and retrieve customer quote data.

The Reassign Assessment API provides an endpoint to reassign an assessment instance to a different user.

The Remote help request API provides endpoints to create, view, and fetch lists of IT service requests and their details from an electronic medical record (EMR) system. An IT service request is associated with a task type such as an incident in the ServiceNow instance.

The Resource Inventory Open API provides endpoints to create, retrieve, and delete resources.

The Response Templates API provides endpoints to handle records in the Response Templates [sn_templated_snip_note_template] table.

The Sales Agreement API provides methods for creating a new sales agreement and retrieving an existing sales agreement of a given sys_id.

The Sales Cart REST API gives an external system programmatic control of a ServiceNow sales cart. Operations include creating a cart and its line items, reading a cart or line item, removing a cart or line item, and submitting a cart. Submitting a cart causes Order Management to convert it into an order.

The Sales CRM Pricing API provides methods to calculate prices for transaction lines containing products.

The SAM-Software Usage Data Integration API provides endpoints to create and update records in the Software Usage [samp_sw_usage] table.

The SAP SuccessFactors XCC API.

Use the Schema Registry API to retrieve Avro schemas generated by Stream Connect, along with their subject and version history.

The System for Cross-domain Identity Management (SCIM) API provides endpoints to create, read, update, and delete operations on users and groups using the SCIM protocol.

The Script Debugger API provides endpoints to debug lines of server-side JavaScript code, such as business rules and script includes.

The Service Catalog Open API provides endpoints to create and retrieve service specifications.

The Service Order Open API provides endpoints that enable a standardized mechanism for placing service orders.

The Service Test Management Open API provides endpoints to create and retrieve service test definitions and service tests.

The Service Contract API provides endpoints to create and retrieve service contract records.

The SG Services API provides endpoints to create and manage application services and the upstream relationships between them.

The CdmSharedLibraryApi provides endpoints that enable you to create and manage shared libraries and shared components. It also has endpoints that enable you to upload and export the configuration data of a shared component.

The CdmSnapshotApi provides endpoints that enable you to publish, unpublish, and re-validate snapshots in Configuration Data Management (CDM).

The Spendint API provides endpoints that push the catalog, price, availability, order, shipment, and invoice information from a third party to the ServiceNow instance. This API is part of the Source-to-Pay Integration Framework application.

The SyntheticsAsyncBulkCreate API provides endpoints to manage asynchronous synthetic monitor creation.

Provides Trusted Automated Exchange of Intelligence Information (TAXII) server endpoints for sharing threat intelligence data in Threat Intelligence Security Center (TISC).

The TISC API provides endpoints to add and retrieve threat intelligence data in the Threat Intelligence Security Center (TISC) application.

Enables external systems to share threat intelligence data with the Threat Intelligence Security Center (TISC) application.

The TISC RPZ API provides an endpoint to export domains and IP addresses in Response Policy Zone (RPZ) format.

The Party Management Open API provides endpoints for managing parties with a relationship to the enterprise, like a consumer, account, or contact. Use this API to create, update, and retrieve data from the Consumer [csm_consumer], Account [customer_account], and Contact [customer_contact] tables.

The Product Order Open API provides endpoints that enable a standardized mechanism for placing product orders.

The Trouble Ticket Open API provides endpoints to create, update, and retrieve data from the Case [sn_customerservice_case], Incident [incident], and Service Problem Case [sn_sprb_mgmt_case] tables.

The Technical Service Qualification Open API provides endpoints to check the availability of resources and services before submitting orders for fulfillment.

The UXA Data Export Service API provides an endpoint to asynchronously export user experience analytics (UXA) data. The data export result is delivered in batches to a dedicated Hermes topic for your ServiceNow instance.

The User Role Inheritance API provides endpoints that allow you to see the roles that a specific user inherited.

The Verify Entitlements API provides endpoints that enable you to obtain a list of valid entitlements, details about the characteristics of entitlements, and an entitlement's latest usage information.

The CdmVersionApi provides endpoints that enable you to publish, unpublish, and export versions (snapshots) in Configuration Data Management (CDM) for shared components under shared libraries.

The Voice Interaction API provides endpoints to transcribe and store voice interactions between agents and callers during a telephone conversation. It works in conjunction with Virtual Agent and Live Agent chats.

The Work Order Management API provides endpoints to create, update, and retrieve work orders.

The Workplace Connector Webhook API is a generic interface that enables data from different kinds of workplace hardware or sensors (such as badging systems or occupancy sensors) to be stored in Workplace Service Delivery tables.

The Wrap Up API provides endpoints for managing wrap-up functionality for external Contact Center as a Service (CCaaS) systems or ServiceNow AI Platform workspaces.

The Workplace Service Delivery (WSD) Extra Service Request API provides endpoints to manage extra service requests for reservations.

The Workplace Service Delivery (WSD) Extra Service API provides endpoints to retrieve extra services, such as location layouts and standard services of a workplace location.

The Workplace Service Delivery (WSD) Group Reservation API provides endpoints for managing group reservations.

The Workplace Service Delivery (WSD) Multi Reservation API provides endpoints for managing reservations with multiple workplace locations.

The WSD Presence API enables users to manage their in-office presence schedule, including weekly routines, one-time exceptions, and collaborator visibility.

The Workplace Service Delivery (WSD) Recurring Reservation API provides endpoints for managing reservations that occur at the same time, but have different dates.

The Workplace Service Delivery (WSD) Reservable Module API provides endpoints to retrieve details of a reservable module from a ServiceNow instance.

The Workplace Service Delivery (WSD) Reservable API provides endpoints to retrieve details of a reservable, an entity that can be reserved, such as a workplace location, from a ServiceNow instance.

The Workplace Service Delivery (WSD) Reservable V2 API provides endpoints to retrieve details of a reservable, an entity that can be reserved, such as a workplace location, from a ServiceNow instance.

The Workplace Service Delivery (WSD) Reservation Invitees API provides endpoints to add invitees to reservations, fetch invitees of a reservation, and reassign invitees of a reservation.

The Workplace Service Delivery (WSD) Reservation API provides endpoints for managing workplace reservations.

The Workplace Service Delivery (WSD) Search API provides endpoints to search for available locations and workplace items such as reservables, reservable modules, and available shifts.

The Workplace Service Delivery (WSD) Shift API provides an endpoint that returns shift time spans for a specified date and time.

The WSD Unified Search API provides an endpoint to search across workplace users and locations.

The WSD User API is a Scripted REST API which returns the authenticated user's workplace context, including their assigned workspace location, in-office presence schedule, collaborators, and past and future reservations.