ClusteringSolution - Global

concept brazil Updated Sep 10, 2026 12 min read ClusteringSolutionAPI.md
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The ClusteringSolution API is a scriptable object used in Predictive Intelligence stores.

This API requires the Predictive Intelligence plugin (com.glide.platform_ml) and is provided within the sn_ml namespace.

The solution setup-to-training flow is as follows:

  1. Create a dataset using the DatasetDefinition API.
  2. Use the constructor to create a clustering solution object.
  3. Add the solution object to the clustering solution store using the ClusteringSolutionStore - add() method.
  4. Train the solution using the submitTrainingJob() method. This creates a version of the object that you can manage using the ClusteringSolutionVersion API.

Note: This API runs with full privileges before the Vancouver Patch 7 Hotfix 2b and Washington DC Patch 7 releases. With later releases, grant access using ACLs. For more information see Query ACLs.

For usage guidelines, refer to Using ML APIs.

Parent Topic:Server API reference

ClusteringSolution - ClusteringSolution(Object config)

Creates a cluster solution.

Name

Type

Description

config

Object

JavaScript object containing configuration properties of thesolution.``` { "algorithmConfig": {Object}, "clusterConcept": "String", "clusterConceptFieldNames": [Array], "dataset": {Object}, "domainName": "String", "groupByFieldName": "String", "groupUnclusteredRecords": Boolean, "inputFieldNames": [Array], "label": "String", "maxTimeWindowForUpdate" : Number, "minRecordsPerCluster" : Number, "minRowCount": "String", "processingLanguage": "String", "stopwords": [Array], "trainingFrequency": "String", "updateFrequency": "String" }

Text
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config.algorithmConfig
</td><td>
Object
</td><td>
Required. JavaScript object containing algorithm configuration properties. Property settings vary by the value set in the **algorithm** property.```'algorithmConfig': {  "algorithm": "String",    // See algorithmConfig.algorithm setting description for property settings based on algorithm}

config.algorithmConfig.algorithm

String

Method for encoding your solution. Valid values:

  • dbscan – Density-Based Spatial Clustering of Applications with Noise (DBSCAN) clustering algorithm. Properties used with this algorithm:
    • distanceMetric
    • epsilon
    • minimumNeighbours
  • hdbscan – Hierarchical Density Based Spatial Clustering of Applications with Noise (HDBSCAN) clustering algorithm. Properties used with this algorithm:
    • minimumSamples
  • kmeans – K-means clustering algorithm. Default. The targetCoverage property is used with this algorithm.

Some users prefer DBSCAN because it doesn't require you to specify the number of clusters in the data before clustering.

Properties for dbscan:

JavaScript
'algorithmConfig': {  "algorithm": "dbscan",  "distanceMetric": "String",  "epsilon": Number,  "minimumNeighbours": Number}

Properties for hdbscan:

JavaScript
'algorithmConfig': {  "algorithm": "hdbscan",  "minimumSamples": Number}

Properties for kmeans:

JavaScript
'algorithmConfig': {  "algorithm": "kmeans",  "targetCoverage": Number}

config.algorithmConfig.distanceMetric

String

DBSCAN algorithm only. Distance metric to scan for similar data objects. Valid values: levenshteinDistance

config.algorithmConfig.epsilon

Number

DBSCAN algorithm only. Decimal value between 0 and 1 representing the size of the neighborhood search radius.

config.algorithmConfig.minimumNeighbours

Number

DBSCAN algorithm only. Minimum number of neighbors required in a point to be a part of a cluster. For levenshteinDistance the value must be 1 so that no points are excluded from the dataset.

config.algorithmConfig.minimumSamples

Number

Minimum number of data samples in a neighborhood required to determine if a point is a core point.Default: None

config.algorithmConfig.targetCoverage

Number

K-means algorithm only. Percentile field to filter out records that are less similar to each other.

config.clusterConcept

String

Optional. Concept type. A concept is a set of words listed in descending order of frequency. To generate a TFIDF-based cluster concept, set the value to tfidf. Concept types are listed in the Clustering Definitions [ml_capability_definition_clustering] table. Default: Frequency-based cluster concept

config.clusterConceptFieldNames

Array

Optional. List of cluster concept field names. These values are external columns for creating a cluster concept and not used for cluster solution training. If external columns are provided, those columns are only used for the cluster concept and not for clustering solution training. Cluster concept fields are listed in the Clustering Definitions [ml_capability_definition_clustering] table.Default: Input text columns generate the cluster concept

config.dataset

Object

DatasetDefinition object name.

config.domainName

String

Optional. Domain name associated with this dataset. Default: Current domain, for example, "global".

config.groupByFieldName

String

Optional. Field name by which the system groups records into one or more clusters. In the following setup example, the system groups each type into an individual cluster, rendering 10 clusters.

  • groupByFieldName value is 'category'
  • DatasetDefinition tableName value is 'incident'
  • Incident [incident] table has 10 category types

config.groupUnclusteredRecords

Boolean

Flag that indicates whether to group unclustered records in results.

Valid values:

  • true: Group unclustered records separately in results.
  • false: Do not group unclustered records in results. Unclustered values (-1) display with the rest of the results.

Default: false

config.inputFieldNames

Array

List of input field names as strings. The model uses these fields used to make predictions.

config.label

String

Identifies the prediction task.

config.maxTimeWindowForUpdate

Number

Optional. Number of minutes preceding the model update point to look for records. For example, if the value is 15, the system only looks for records created in the preceding 15 minutes. By default, the system scans all records.

config.minRecordsPerCluster

Number

Optional. Minimum number of records to allow in any cluster. The value must be greater than or equal to 2.Default: 2

config.minRowCount

String

Optional. Minimum number of records required in the dataset for training.Default: 10000

config.processingLanguage

String

Processing language in two-letter ISO 639-1 language code format.

config.stopwords

Array

Optional. Preset list of strings that the system automatically generates based on the language property setting. For details, see Create a custom stopwords list. Default: English Stopwords

config.trainingFrequency

String

The frequency to retrain the model. Possible values:

  • every_30_days
  • every_60_days
  • every_90_days
  • every_120_days
  • every_180_days
  • run_once

Default: run_once

config.updateFrequency

 

The frequency at which the model for the solution definition must be rebuilt. Possible values:

  • do_not_update
  • every_1_day
  • every_1_hour
  • every_6_hours
  • every_12_hours
  • every_1_minute
  • every_15_minutes
  • every_30_minutes

Default: do_not_update
The following example shows how to create an object and add it to the ClusteringSolution store. The example also shows how to submit the object for training.
JavaScript
try{    var myData = new sn_ml.DatasetDefinition({        'tableName' : 'incident',        'fieldNames' : ['category', 'short_description', 'state', 'description'],        'encodedQuery' : 'activeANYTHING'    });          var mySolution = new sn_ml.ClusteringSolution({        'label': "clustering solution",        'dataset' : myData,        'inputFieldNames':['short_description'],                        'groupByFieldName' : 'category',                'algorithmConfig' : {            'algorithm' : 'kmeans',            'targetCoverage' : '90'        }    });        // add solution    var solutionName = sn_ml.ClusteringSolutionStore.add(mySolution);    var solutionVersion = mySolution.submitTrainingJob();        var trainingStatus = solutionVersion.getStatus();    gs.print(JSON.stringify(JSON.parse(trainingStatus), null, 2));​} catch(ex){    gs.print('Exception caught: '+ ex.getMessage());}

Output:

JSON
{  "state": "waiting_for_training",  "percentComplete": "0",  "hasJobEnded": "false"}

The following example shows how to include the 'description' field as a cluster concept field.

JavaScript
var myIncidentData = new sn_ml.DatasetDefinition({    'tableName' : 'incident',    'fieldNames' : ['category', 'short_description', 'description'],});
var mySolution = new sn_ml.ClusteringSolution({	'label': 'clustering_test',	'dataset': myIncidentData,	'inputFieldNames': ['short_description'],	'clusterConceptFieldNames': ['description']});
var solutionNameFromStore = sn_ml.ClusteringSolutionStore.add(mySolution);var myClassifier = mySolution.submitTrainingJob();

ClusteringSolution - cancelTrainingJob()

Cancels a job for a solution object that has been submitted for training.

Name Type Description
None
Type Description
None

The following example shows how to cancel an existing training job.

JavaScript
var mySolution = sn_ml.ClusteringSolutionStore.get('ml_sn_global_global_clustering');
mySolution.cancelTrainingJob();

ClusteringSolution - getActiveVersion()

Gets the active ClusteringSolutionVersion object.

Name Type Description
None
Type Description
Object Active ClusteringSolutionVersion object.

The following example shows how to get an active ClusteringSolution version from the store and return its training status.

JavaScript
var mlSolution = sn_ml.ClusteringSolutionStore.get('ml_x_snc_global_global_clustering');
gs.print(JSON.stringify(JSON.parse(mlSolution.getActiveVersion().getStatus()), null, 2));

Output:

JSON
{  "state": "solution_complete",  "percentComplete": "100",  "hasJobEnded": "true"}

ClusteringSolution - getAllVersions()

Gets all versions of a clustering solution.

Name Type Description
None
Type Description
Array Existing versions of a solution object. See also ClusteringSolutionVersion API.

The following example shows how to get all ClusteringSolution version objects and call the getVersionNumber() and getStatus() solution version methods on them.

JavaScript
var mlSolution = sn_ml.ClusteringSolutionStore.get('ml_x_snc_global_global_clustering');
var mlSolutionVersions = mlSolution.getAllVersions();
for (i = 0; i < mlSolutionVersions.length; i++) {gs.print("Version " + mlSolutionVersions[i].getVersionNumber() + " Status: " + mlSolutionVersions[i].getStatus() +"\n");};

Output:

CSS
Version 3 Status: {"state":"solution_complete","percentComplete":"100","hasJobEnded":"true"}
Version 2 Status: {"state":"solution_complete","percentComplete":"100","hasJobEnded":"true"}
Version 1 Status: {"state":"solution_cancelled","percentComplete":"0","hasJobEnded":"true"}

ClusteringSolution - getLatestVersion()

Gets the latest version of a solution.

Name Type Description
None
Type Description
Object ClusteringSolutionVersion object corresponding to the latest version of a ClusteringSolution().

The following example shows how to get the latest version of a solution and return its training status.

JavaScript
var mlSolution = sn_ml.ClusteringSolutionStore.get('ml_x_snc_global_global_clustering');
gs.print(JSON.stringify(JSON.parse(mlSolution.getLatestVersion().getStatus()), null, 2));

Output:

JSON
{  "state": "solution_complete",  "percentComplete": "100",  "hasJobEnded": "true"}

ClusteringSolution - getName()

Gets the name of the object to use for interaction with the store.

Name Type Description
None
Type Description
String Name of the solution object.

The following example shows how to update ClusteringSolution dataset information and print the name of the object.

JavaScript
// Update solutionvar myIncidentData = new sn_ml.DatasetDefinition({   'tableName' : 'incident',   'fieldNames' : ['category', 'short_description', 'priority'],   'encodedQuery' : 'activeANYTHING'});
var eligibleFields = JSON.parse(myIncidentData.getEligibleFields('clustering'));
var myCluster = new sn_ml.ClusteringSolution({   'label': "my clustering solution",   'dataset' : myIncidentData,   'inputFieldNames': eligibleFields['eligibleInputFieldNames'],   'predictedFieldName': 'category'});
// update solutionsn_ml.ClusteringSolutionStore.update('ml_x_snc_global_global_clustering_solution', myCluster);
// print solution namegs.print('Solution Name: '+myCluster.getName());

Output:

Text
Solution Name: ml_x_snc_global_global_clustering_solution

ClusteringSolution - getProperties()

Gets solution object properties.

Name Type Description
None

Type

Description

Object

Contents of the Dataset and ClusteringSolution() object details in the ClusteringSolutionStore.``` { "algorithmConfig": {Object}, "datasetProperties": {Object}, "domainName": "String", "groupByFieldName": "String", "inputFieldNames": [Array], "label": "String", "minRecordsPerCluster" : Number, "name": "String", "processingLanguage": "String", "scope": "String", "stopwords": [Array], "trainingFrequency": "String", "updateFrequency": "String" }

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&lt;Object&gt;.algorithmConfig
</td><td>
JavaScript object containing algorithm configuration properties. Property results vary by the value set in the **algorithm** property.```'algorithmConfig' : {  "algorithm": "String",    // See algorithmConfig.algorithm setting description for property settings based on algorithm}

Data type: Object.

<Object>.algorithmConfig.algorithm

Method for encoding your solution. Properties for dbscan:

JavaScript
'algorithmConfig': {  "algorithm": "dbscan",  "distanceMetric": "String",  "epsilon": Number,  "minimumNeighbours": Number}

Properties for kmeans:

JavaScript
'algorithmConfig': {  "algorithm": "kmeans",  "targetCoverage": Number}

Data type: String.

<Object>.algorithmConfig.distanceMetric

DBSCAN algorithm only. Distance metric to scan for similar data objects. Data type: String.

<Object>.algorithmConfig.epsilon

DBSCAN algorithm only. Decimal value between 0 and 1 representing the size of the neighborhood search radius. Data type: Number.

<Object>.algorithmConfig.minimumNeighbours

DBSCAN algorithm only. Minimum number of neighbors required in a point to be a part of a cluster. For levenshteinDistance the value must be 1 so that no points are excluded from the dataset. Data type: Number.

<Object>.algorithmConfig.targetCoverage

K-means algorithm only. Percentile field to filter out records that are less similar to each other. Data type: Number.

<Object>.datasetProperties

Lists the properties of the DatasetDefinition() object associated with the solution.

JavaScript
{ "encodedQuery": "String", "fieldDetails": [Array], "fieldNames": [Array], "tableName": "String"}

Data type: Object.

<Object>.datasetProperties.tableName

Name of the table for the dataset. For example, "tableName" : "Incident". Data type: String.

<Object>.datasetProperties.fieldNames

List of field names from the specified table as strings. For example, "fieldNames" : ["short_description", "priority"]. Data type: Array.

<Object>.datasetProperties.fieldNames.fieldDetails

List of JavaScript objects that specify field properties. ``` [ { "name": "String", "type": "String" } ]

Text
 Data type: Array.
</td></tr><tr><td>
&lt;Object&gt;.datasetProperties.fieldNames.fieldDetails.&lt;object&gt;.name
</td><td>
Name of the field defining the type of information to restrict this dataset to. Data type: String.
</td></tr><tr><td>
&lt;Object&gt;.datasetProperties.fieldDetails.&lt;object&gt;.type
</td><td>
Machine-learning field type. Data type: String.
</td></tr><tr><td>
&lt;Object&gt;.datasetProperties.fieldDetails.encodedQuery
</td><td>
Encoded query string in the standard platform format. See [Encoded query strings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-user-interface/c_EncodedQueryStrings.md).Data type: String.
</td></tr><tr><td>
&lt;Object&gt;.domainName
</td><td>
Domain name associated with this dataset. See [Domain separation and Predictive Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/domain-separation-predictive-intelligence.md).Type: String
</td></tr><tr><td>
&lt;Object&gt;.groupByFieldName
</td><td>
Field name by which the system groups records into one or more clusters. Data type: String
</td></tr><tr><td>
&lt;Object&gt;.inputFieldNames
</td><td>
List of input field names as strings. The model uses these fields used to make predictions. Data type: String.
</td></tr><tr><td>
&lt;Object&gt;.label
</td><td>
Identifies the prediction task. ```{  "label": "my first prediction"}

Data type: String.

<Object>.minRecordsPerCluster

Minimum number of records to allow in any cluster. Data type: Number.

<Object>.name

System-assigned name. Data type: String.

<Object>.predictedFieldName

Identifies a field to be trained for predictability. Data type: String.

<Object>.processingLanguage

Processing language in two-letter ISO 639-1 language code format. Data type: String.

<Object>.scope

Object scope. Currently the only valid value is global.Data type: String

<Object>.stopwords

Optional. Preset list of strings that the system automatically generates based on the language property setting. For details, see Create a custom stopwords list. Data type: Array.

<Object>.trainingFrequency

The frequency to retrain the model. Possible values:

  • every_30_days
  • every_60_days
  • every_90_days
  • every_120_days
  • every_180_days
  • run_once

Default: run_once

Data type: String.

<Object>.updateFrequency

The frequency at which the model for the solution definition must be rebuilt. Possible values:

  • do_not_update
  • every_1_day
  • every_1_hour
  • every_6_hours
  • every_12_hours
  • every_1_minute
  • every_15_minutes
  • every_30_minutes

Default: do_not_update

Datatype: String
The following example gets properties of a solution object in the store.
JavaScript
var myCluster = new sn_ml.ClusteringSolutionStore.get("ml_x_snc_global_global_clustering_solution");
gs.print(JSON.stringify(JSON.parse(myCluster.getProperties()), null, 2));

Output:

CSS
*** Script: {  "algorithmConfig": {    "algorithm": "kmeans",    "targetCoverage": "90"  },  "datasetProperties": {    "tableName": "incident",    "fieldNames": [      "category",      "short_description",      "state",      "description"    ],    "encodedQuery": "activeANYTHING"  },  "domainName": "global",  "groupByFieldName": "category",  "inputFieldNames": [    "short_description"  ],  "label": "clustering solution",  "minRecordsPerCluster": 2,  "name": "ml_x_snc_global_global_clustering_solution",  "processingLanguage": "en",  "scope": "global",  "stopwords": [    "Default English Stopwords"  ],  "trainingFrequency": "run_once",  "updateFrequency": "do_not_update"}}

ClusteringSolution - getVersion(String version)

Gets a solution by provided version number.

Name Type Description
version String Existing version number of a solution.
Type Description
Object Specified version of the ClusteringSolution() object on which you can call ClusteringSolutionVersion API methods.

The following example shows how to get the training status of a solution by version number.

JavaScript
var mlSolution = sn_ml.ClusteringSolutionStore.get('ml_x_snc_global_global_clustering');
gs.print(JSON.stringify(JSON.parse(mlSolution.getVersion('1').getStatus()), null, 2));

Output:

JSON
{  "state": "solution_complete",  "percentComplete": "100",  "hasJobEnded": "true"}

ClusteringSolution - setActiveVersion(String version)

Activates a specified version of a solution in the store.

Name

Type

Description

version

String

Name of the ClusteringSolution() object version to activate.Activating this version deactivates any other version.
|Type|Description| |----|-----------| |None| |

The following example shows how to activate a solution version in the store.

JavaScript
sn_ml.ClusteringSolution.setActiveVersion("ml_incident_categorization");

ClusteringSolution - submitTrainingJob()

Submits a training job.

Note: Before running this method, you must first add a solution to the store using the ClusteringSolutionStore - add() method.

Name Type Description
None
Type Description
Object ClusteringSolutionVersion object corresponding to the ClusteringSolution being trained.

The following example shows how to create a dataset, apply it to a solution, add the solution to a store, and submit the training job.

JavaScript
// Create a dataset var myData = new sn_ml.DatasetDefinition({
  'tableName' : 'incident',  'fieldNames' : ['assignment_group', 'short_description', 'description'],  'encodedQuery' : 'activeANYTHING'
});
// Create a solution var mySolution = new sn_ml.ClusteringSolution({
  'label': "my solution definition",  'dataset' : myData,  'predictedFieldName' : 'assignment_group',  'inputFieldNames':['short_description']
});
// Add the solution to the store to later be able to retrieve it.var my_unique_name = sn_ml.ClusteringSolutionStore.add(mySolution);
// Train the solution - this is a long running job var myClusterVersion = mySolution.submitTrainingJob();
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