Queue - Scoped

concept brazil Updated Sep 10, 2026 1 min read QueueScopedAPI.md

The Queue API provides methods that allow you to retrieve or join a Connect Support chat queue.

To execute this class in a scoped application, use the sn_connect namespace identifier. The Connect Scriptable APIs plugin (ID: com.glide.connect.scriptable) must be enabled to access the Queue API.

Parent Topic:Server API reference

Scoped Queue - get(String sysID)

Retrieves a specified chat queue.

Name	Type	Description
SysID	String	Sys_id of a queue from the Chat Queue [chat_queue] table.

Type	Description
Object	Returns a conversation queue object.

JavaScript

var queue = sn_connect.Queue.get("ab73be7dc09a4300964f336ee6b74361");

Scoped Queue - join(String question)

Adds the current user to an existing Connect Support chat queue and posts the specified question.

Before calling this method, you must call the Scoped Queue - get(String sysID) method to retrieve the chat queue to which to attach the current user.

Name	Type	Description
Question	String	Question to add to the chat queue.

Type	Description
Object	Record (GlideRecord object) in the Chat Queue Entry [chat_queue_entry] table.

JavaScript

var queue = sn_connect.Queue.get("ab73be7dc09a4300964f336ee6b74361");queue.join("How do I access my email?");

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---
title: Queue - Scoped
description: The Queue API provides methods that allow you to retrieve or join a Connect Support chat queue.Retrieves a specified chat queue.Adds the current user to an existing Connect Support chat queue and posts the specified question.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/api-reference/server-api-reference/QueueScopedAPI.html
release: brazil
product: Server API Reference
classification: server-api-reference
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Server API reference, API reference, API implementation and reference]
---

# Queue- Scoped

The Queue API provides methods that allow you to retrieve or join a Connect Support chat queue.

To execute this class in a scoped application, use the `sn_connect` namespace identifier. The Connect Scriptable APIs plugin \(ID: com.glide.connect.scriptable\) must be enabled to access the Queue API.

**Parent Topic:**[Server API reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/api-reference/server-api-reference/api-server.md)

## Scoped Queue - get\(String sysID\)

Retrieves a specified chat queue.

|Name|Type|Description|
|----|----|-----------|
|SysID|String|Sys\_id of a queue from the Chat Queue \[chat\_queue\] table.|

|Type|Description|
|----|-----------|
|Object|Returns a conversation queue object.|

```
var queue = sn_connect.Queue.get("ab73be7dc09a4300964f336ee6b74361");
```

## Scoped Queue - join\(String question\)

Adds the current user to an existing Connect Support chat queue and posts the specified question.

Before calling this method, you must call the [Scoped Queue - get\(String sysID\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/api-reference/server-api-reference/QueueScopedAPI.md) method to retrieve the chat queue to which to attach the current user.

|Name|Type|Description|
|----|----|-----------|
|Question|String|Question to add to the chat queue.|

|Type|Description|
|----|-----------|
|Object|Record \(GlideRecord object\) in the Chat Queue Entry \[chat\_queue\_entry\] table.|

```
var queue = sn_connect.Queue.get("ab73be7dc09a4300964f336ee6b74361");
queue.join("How do I access my email?");
```