Activate content packs

---
title: Activate content packs
description: Some Process Mining content packs require manual activation to access prebuilt templates and process configurations for specific areas of your business. You can activate these content packs from the application list on your instance. While many other content packs are automatically installed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/application-development/process-mining/activate-po-content-pack.html
release: brazil
product: Process Mining
classification: process-mining
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 6
breadcrumb: [Activate, Process Mining, Discover, AI Workflow Factory Prime, Agentic app development, Building applications]
---

# Activate content packs

Some Process Mining content packs require manual activation to access prebuilt templates and process configurations for specific areas of your business. You can activate these content packs from the application list on your instance. While many other content packs are automatically installed.

## About this task

Process Mining content packs contain prebuilt templates and process configurations that include process model definitions, process finding definitions, and prebuilt process improvement insights for specific areas of your business.

**Note:** Activating Process Mining content packs is an optional procedure. You must perform this task if you want to use any of the content packs available with Process Mining.

**Important:**

Starting with the Brazil release, the ITSM, Customer Service Management, HR Service Delivery, SPM, Security Incident Response, and Field Service Management content packs load automatically and don't require the steps in this topic. For more information, see [Automatic delivery of content packs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/process-mining-content-pack-delivery.md). The steps in this topic still apply to the Financial Services Operations and Telecommunications content packs.

<table id="table_ykr_qk2_2vb"><thead><tr><th>

Content pack

</th><th>

Description

</th><th>

Installation method

</th></tr></thead><tbody><tr><td>

[Content pack for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/itsm-proc-opti-content-pack.md)

</td><td>

The ITSM Process Mining content pack provides preconfigured Process Mining models and improvement initiatives for IT Service Management \(ITSM\) processes.

</td><td>

AutomaticFor details, see [Automatic delivery of content packs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/process-mining-content-pack-delivery.md).

</td></tr><tr><td>

[Content pack for SPM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/integration-with-spm.md)

</td><td>

The Strategic Portfolio Management Process Mining content pack provides a preconfigured Process Mining template that helps analysts and process owners understand the effectiveness of their demand processes, and also provide opportunities for continued performance improvement.

</td><td>

AutomaticFor details, see [Automatic delivery of content packs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/process-mining-content-pack-delivery.md).

</td></tr><tr><td>

[Content pack for Financial Services Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/integration-fso-process-opt.md)

</td><td>

Using the Process Mining content pack with Financial Services Operations \(FSO\) enables you to analyze processes relevant to your KPIs, and identify bottlenecks associated with FSO cases.

</td><td>

Manual

</td></tr><tr><td>

[Content pack for Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/csm-integration-po.md)

</td><td>

Using the Process Mining content pack for Customer Service Management enables you to analyze processes relevant to your KPIs, and identify bottlenecks associated with customer service cases.

</td><td>

AutomaticFor details, see [Automatic delivery of content packs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/process-mining-content-pack-delivery.md).

</td></tr><tr><td>

[Content pack for Telecommunications orders](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/integration-with-telecommunications-orders.md)

</td><td>

Using the Process Mining content pack for Order Management for Telecommunications and Media enables you to analyze processes relevant to your KPIs, and identify bottlenecks associated with Telecommunications orders.

</td><td>

Manual

</td></tr><tr><td>

[Content pack for HR Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/hrsd-integration-po.md)

</td><td>

Using the Process Mining content pack for HR Service Delivery enables you to analyze processes relevant to your KPIs, and identify bottlenecks associated with customer service cases.

</td><td>

AutomaticFor details, see [Automatic delivery of content packs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/process-mining-content-pack-delivery.md).

</td></tr><tr><td>

[Content pack for Security Incident Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/sir-proc-min-content-pack.md)

</td><td>

Using the Process Mining content pack for Security Incident Response enables you to analyze processes relevant to your security incident, and identify bottlenecks associated with them.

</td><td>

AutomaticFor details, see [Automatic delivery of content packs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/process-mining-content-pack-delivery.md).

</td></tr><tr><td>

[Content pack for Field Service Management \(FSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/example-po-fsm.md)

</td><td>

Using the Process Mining content pack for Field Service Management enables you to analyze processes relevant to your KPIs, and identify bottlenecks associated with work orders and work order tasks.

</td><td>

AutomaticFor details, see [Automatic delivery of content packs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/process-mining-content-pack-delivery.md).

</td></tr></tbody>
</table>## Before you begin

Applies only to content packs with an installation method of **Manual** in the preceding table.

Role required: sm\_cim\_requestor, administrator

-   Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).

## Procedure

1.  Navigate to **All** &gt; **System Applications** &gt; **All Available Applications** &gt; **All**.

2.  Find the Process Mining content pack that you want to install using the filter criteria and search bar.

    You can search for the application by its name or ID. If you can’t find the application, you might have to request it from the ServiceNow Store.

    Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

3.  In the Application installation dialog box, review the application dependencies.

    Dependent plugins and applications are listed if they’ll be installed, are currently installed, or must be installed. If any plugins or applications must be installed, you must install them before you can install the content pack.

4.  If demo data is available and you want to install it, select the **Load demo data** check box.

    Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.

5.  Select **Install**.


-   **[Content pack for Financial Services Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/integration-fso-process-opt.md)**  
Using the Process Mining content pack with Financial Services Operations \(FSO\) enables you to analyze processes relevant to your KPIs, and identify bottlenecks associated with FSO cases.
-   **[Content pack for Telecommunications orders](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/integration-with-telecommunications-orders.md)**  
Using the Process Mining content pack for Order Management for Telecommunications and Media enables you to analyze processes relevant to your KPIs, and identify bottlenecks associated with Telecommunications orders.
-   **[Automatic delivery of content packs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/process-mining-content-pack-delivery.md)**  
Starting with the Brazil release, most Process Mining content packs are delivered automatically with Process Mining and no longer require manual installation from the ServiceNow Store.

**Parent Topic:**[Activating Process Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/activating-process-mining.md)