Working with external datasets

Use the data available outside of ServiceNow® environment in Process Mining to optimize your processes and solve business problems. To use external datasets, you must first import them into ServiceNow® environment.

Note: For Process Mining for External Data subscription, please contact your account team. You can request for the purchase of this feature from ServiceNow® Store.For more information, see Request Process Mining for external data.

Importing external datasets into ServiceNow® environment lets you use Process Mining on any data without thinking about its source, thus making your life easy.

To import external datasets into ServiceNow® and create a project with it and mine it, you must do the following steps:

Create an audit table
Import external data into the audit table
Validate the imported data
Create a records table
Create a project and mine it

[Omitted image "ext-dataset-arch.png"] Alt text: External dataset architecture

title	Working with external datasets
description	Use the data available outside of ServiceNow environment in Process Mining to optimize your processes and solve business problems. To use external datasets, you must first import them into ServiceNow environment.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/application-development/process-mining/external-dataset.html
release	brazil
product	Process Mining
classification	process-mining
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	1
breadcrumb	Import external dataProcess MiningDiscoverAI Workflow Factory PrimeAgentic app developmentBuilding applications