Integration with Benchmarks

---
title: Integration with Benchmarks
description: Integrating with ITSM Benchmarks enables you to analyze processes relevant to your KPIs, and create and view associated incidents.Launch Process Mining from the Benchmarks dashboard to analyze a process related to a low-performing KPI.Understand how you can analyze a process relevant to a KPI. Create or view the status of an associated incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/application-development/process-mining/integration-itsm.html
release: brazil
product: Process Mining
classification: process-mining
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Integration, Activate, Process Mining, Discover, AI Workflow Factory Prime, Agentic app development, Building applications]
---

# Integration with Benchmarks

Integrating with ITSM Benchmarks enables you to analyze processes relevant to your KPIs, and create and view associated incidents.

**Parent Topic:**[Integrating Process Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/integrating-process-mining.md)

**Related topics**  


[Example of Benchmarks using Process Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/integration-itsm.md)

[Content pack for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/itsm-proc-opti-content-pack.md)

## Launch Process Mining from the Benchmarks dashboard

Launch Process Mining from the Benchmarks dashboard to analyze a process related to a low-performing KPI.

### Before you begin

Role required: sn\_bm\_client.benchmark\_recommendation\_viewer

Activate the Process Mining plugin \(com.sn\_po\).

### Procedure

1.  Navigate to **All** > **Benchmarks** > **Dashboard**.

2.  Select the **Go to Process Mining** icon \(\[Omitted image "image.process-optimization"\] Alt text: Go to Process Mining icon\).

    **Note:** If the process model required in your KPI is not available, the dashboard creates it automatically.


## Example of Benchmarks using Process Mining

Understand how you can analyze a process relevant to a KPI. Create or view the status of an associated incident.

An IT analyst looks at their monthly Benchmarks report. They notice that the ‘MTTR for high priority incident’ KPI is performing negatively compared to industry peers. Their CIO wants to understand the reasons why.

The analyst selects the **Go to Process Mining** icon from a Benchmarks KPI. The action navigates them to the Process Mining Analyst workbench in a new tab. They quickly discover an area needing improvement, and submit a CIM initiative. Once the CIM initiative is completed, they can see the improvement on the Benchmarks industry peer comparison chart.

\[Omitted image "example-benchmarks.png"\] Alt text: Example: Benchmarks using Process Mining