Add capabilities or applications to a capability map

Add a new or existing business capability or business application to the capability map using the Enterprise Modeling and Visualization.

Before you begin

Role required: sn_apm.apm_user

Note: You must have the Owner or Editor access to the artifact or diagram.

Procedure

Navigate to Workspaces > Enterprise Architecture Workspace.
Open the Modeling page by selecting the Modeling icon ([Omitted image "icon-modeling-logo.png"] Alt text: Modeling).
Create a new diagram or select an existing diagram from the Diagrams page.

By default, two levels of capability hierarchy are displayed. Use the down arrow in a capability box to expand and see the next level capabilities and associated business applications.
Select the Add drop-down menu and then select Business Capability or Business Application.

[Omitted image "add-ba-or-bc-to-bcmap.png"] Alt text: add a business capability or business application to a capability mapA new business capability or business application shape gets added to the canvas.
Select the newly added shape and select the Open the side panel icon ([Omitted image "icon-open-side-panel.png"] Alt text: Open side panel) to open the side panel in the canvas.
Select and map an existing business capability or business application or create a new one.
- To map an existing CI, select the Choose Existing button and select a CI from the drop-down list.
  
  Note: For capabilities, only level 0 capabilities are displayed in the list. Capabilities that are already available in the map aren’t displayed in the list to select.
- To create a CI, select the Create New button and enter the details.
Drag the configuration item (CI) to capability to create a relationship.

The border of the configuration item (CI) box changes to dotted lines. After you commit the diagram successfully, the border line of the box changes to a solid line.
Apply colors to the capabilities as required.
Send the diagram for approval.

After receiving the approval, you can see the Commit changes button. Use the Commit changes button to synchronize the diagram to the database.
Select Commit changes to synchronize the diagram to the database.

This option is available only when the diagram is approved. For more information, see Synchronize a shape to the database.
Select Share to share the diagram with individuals or groups.

For more information, see Share a modeling diagram.
Select the More Actions menu ([Omitted image "icon-three-dot-menu-eaw.png"] Alt text: More actions menu.) to perform the following actions:
- Save as new version: Select this option to create a version for the selected diagram. The version number is automatically added in the Version number field, and it isn’t editable.
- Duplicate: Select this option to duplicate the diagram.
- Submit for approval: Select this option to submit the diagram for approval. The approval process can be done through a configured workflow. By default, the approval request is submitted to the Enterprise Architect group.

Parent Topic:Working with business capability map

Update a business capability map

title	Add capabilities or applications to a capability map
description	Add a new or existing business capability or business application to the capability map using the Enterprise Modeling and Visualization.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/application-portfolio-management/eaw-modeling-bcmap-add-bc-ba.html
release	brazil
topic_type	task
last_updated	2026-09-10
reading_time_minutes	3
breadcrumb	Working with business capability mapWorking with Enterprise Modeling and VisualizationManaging Enterprise Architecture WorkspaceEnterprise Architecture WorkspaceEnterprise Architecture