Elaborate or shorten content in form fields
Elaborate or shorten text in the description or reasoning fields in forms using ServiceNow Otto in the Enterprise Architecture Workspace. You can also use prompts to generate content for the Reasoning field found in Planned Disposition section of a business application form.
Before you begin
Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.
Important: This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see AI agents, skills, and agentic workflows on by default.
The default AI model provider for this skill is Azure OpenAI.
Note: Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the KB3066214: ServiceNow Otto Model Upgrades article in the Now Support Knowledge Base.
Role required: sn_apm.apm_user
About this task
Description and reasoning fields often require clear, concise, and contextually accurate information. You can use ServiceNow Otto context menu to streamline the process and ensure that the captured information in the fields is comprehensive and easy to understand. The refine text skill is available in the forms of the following entities:
|
Entity name |
Field name |
Action available |
|---|---|---|
|
Business application |
Description |
Elaborate or shorten existing content |
|
Business application |
Reasoning |
|
|
Business capability |
Description |
Elaborate or shorten existing content |
|
Business process |
Description |
Elaborate or shorten existing content |
|
Value stream stage |
Description |
Elaborate or shorten existing content |
|
Information object |
Description |
Elaborate or shorten existing content |
-
Navigate to Workspaces > Enterprise Architecture Workspace.
-
Open the Portfolio List view by selecting the Portfolio icon [Omitted image "portfolio-icon.png"] Alt text: Portfolio icon.
-
Select the expand row icon ([Omitted image "ExpandIcon.png"] Alt text: Expand Row icon) next to Application Portfolio.
-
Select Business Applications.
Note:
- For business capability, select Business Architecture > Business Capability.
- For business process, select Business Architecture > Business Processes.
- For value stream stage, select Business Architecture > Value Stream Stages.
- For information object, select Information Portfolio > Information Objects.
-
Select the business application whose content you want to elaborate, shorten, or generate.
-
Select the Description field to perform any of the following tasks.
- Elaborate: Elaborates the selected text.
- Shorten: Shortens the selected text. [Omitted image "desc-field-nacm.png"] Alt text: Elaborate or shorten description content.
-
Select the Reasoning field to perform any of the following tasks.
- Text box: Use the text box to enter any prompts and derive the required information from the existing business application content.
- Elaborate: Elaborates the selected text.
- Shorten: Shortens the selected text.
-
Select Save.
The business application data is saved.
Parent Topic:Exploring Enterprise Architecture Workspace
Related topics
Create business capability form
Create value stream stage form
Create information object form
Exploring ServiceNow Otto for Enterprise Architecture (EA)
Configure ServiceNow Otto for Enterprise Architecture (EA)
ServiceNow Otto for Enterprise Architecture (EA) access roles
---
title: Elaborate or shorten content in form fields
description: Elaborate or shorten text in the description or reasoning fields in forms using ServiceNow Otto in the Enterprise Architecture Workspace. You can also use prompts to generate content for the Reasoning field found in Planned Disposition section of a business application form.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/application-portfolio-management/elaborate-or-shorten-content-form-fields.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Exploring Enterprise Architecture Workspace, Enterprise Architecture Workspace, Enterprise Architecture]
---
# Elaborate or shorten content in form fields
Elaborate or shorten text in the description or reasoning fields in forms using ServiceNow Otto in the Enterprise Architecture Workspace. You can also use prompts to generate content for the **Reasoning** field found in **Planned Disposition** section of a business application form.
## Before you begin
**Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/ai-native-sku-overview.md).
**Important:** This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/now-assist-skills-on-by-default.md).
The default AI model provider for this skill is Azure OpenAI.
**Note:** Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base.
Role required: sn\_apm.apm\_user
## About this task
Description and reasoning fields often require clear, concise, and contextually accurate information. You can use ServiceNow Otto context menu to streamline the process and ensure that the captured information in the fields is comprehensive and easy to understand. The refine text skill is available in the forms of the following entities:
<table id="table_hnr_ync_hhc"><thead><tr><th>
Entity name
</th><th>
Field name
</th><th>
Action available
</th></tr></thead><tbody><tr><td>
Business application
</td><td>
Description
</td><td>
Elaborate or shorten existing content
</td></tr><tr><td>
Business application
</td><td>
Reasoning
</td><td>
- Create reasoning content by entering prompts in the text box
- Elaborate or shorten existing content
</td></tr><tr><td>
Business capability
</td><td>
Description
</td><td>
Elaborate or shorten existing content
</td></tr><tr><td>
Business process
</td><td>
Description
</td><td>
Elaborate or shorten existing content
</td></tr><tr><td>
Value stream stage
</td><td>
Description
</td><td>
Elaborate or shorten existing content
</td></tr><tr><td>
Information object
</td><td>
Description
</td><td>
Elaborate or shorten existing content
</td></tr></tbody>
</table>## Procedure
1. Navigate to **Workspaces** > **Enterprise Architecture Workspace**.
2. Open the Portfolio List view by selecting the Portfolio icon \[Omitted image "portfolio-icon.png"\] Alt text: Portfolio icon.
3. Select the expand row icon \(\[Omitted image "ExpandIcon.png"\] Alt text: Expand Row icon\) next to **Application Portfolio**.
4. Select **Business Applications**.
**Note:**
- For business capability, select **Business Architecture** > **Business Capability**.
- For business process, select **Business Architecture** > **Business Processes**.
- For value stream stage, select **Business Architecture** > **Value Stream Stages**.
- For information object, select **Information Portfolio** > **Information Objects**.
5. Select the business application whose content you want to elaborate, shorten, or generate.
6. Select the **Description** field to perform any of the following tasks.
- **Elaborate**: Elaborates the selected text.
- **Shorten**: Shortens the selected text.
\[Omitted image "desc-field-nacm.png"\] Alt text: Elaborate or shorten description content.
7. Select the **Reasoning** field to perform any of the following tasks.
- Text box: Use the text box to enter any prompts and derive the required information from the existing business application content.
- **Elaborate**: Elaborates the selected text.
- **Shorten**: Shortens the selected text.
8. Select **Save**.
The business application data is saved.
**Parent Topic:**[Exploring Enterprise Architecture Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-portfolio-management/explore-eaw.md)
**Related topics**
[Business application form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-portfolio-management/eaw-apprat-business-application-form.md)
[Create business capability form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-portfolio-management/eaw-cap-form.md)
[Create business process form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-portfolio-management/eaw-business-process-form.md)
[Create value stream stage form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-portfolio-management/eaw-create-new-value-stream-stage-form.md)
[Create information object form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-portfolio-management/eaw-information-object-form.md)
[Exploring ServiceNow Otto for Enterprise Architecture \(EA\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-portfolio-management/exploring-now-assist-for-ea.md)
[Configure ServiceNow Otto for Enterprise Architecture \(EA\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-portfolio-management/configure-now-assist-ea.md)
[ServiceNow Otto for Enterprise Architecture \(EA\) access roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-portfolio-management/sn-otto-access-roles.md)
| title | Elaborate or shorten content in form fields |
| description | Elaborate or shorten text in the description or reasoning fields in forms using ServiceNow Otto in the Enterprise Architecture Workspace. You can also use prompts to generate content for the Reasoning field found in Planned Disposition section of a business application form. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/application-portfolio-management/elaborate-or-shorten-content-form-fields.html |
| release | brazil |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 3 |
| breadcrumb | Exploring Enterprise Architecture WorkspaceEnterprise Architecture WorkspaceEnterprise Architecture |