Create a subflow

task brazil Updated Nov 6, 2026 1 min read create-subflow-extrnl-route.md

Raw file servicenow.com

Create a subflow for the Workflow Studio for enabling external routing.

Before you begin

Role required: admin

Procedure

On your ServiceNow instance, navigate to All > Flow Designer > Subflows.
From the Actions list, select Template - AWA Send Event.
Select Copy subflow from the More Actions menu [Omitted image "more-actions-ne-icon.png"] Alt text: More actions menu., copy the contents of the Template - AWA Send Event subflow and provide a name to it.
Configure the action that you created in Create a custom flow action.
1. Select the Add an Action, Flow Logic, or Subflow.
2. Select the action that you created and in the Actions form, fill in the fields.

Field	Description
Action	The custom action that you created.For more information, see Create a custom flow action.
Payload	Input the variables for the action.
Connection Alias [Connection & Credential Aliases	The HTTP(s) Connection that you created.For more information, see Create a connection Alias for third-party provider.
Resource Path	The endpoint URL of the third-party CAAS provider.

3. Select **Done**.

Select Publish.

83 lines · 2.4 KB Wrap lines

---
title: Create a subflow
description: Create a subflow for the Workflow Studio for enabling external routing.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/conversational-interfaces/advanced-work-assignment/create-subflow-extrnl-route.html
release: brazil
product: Advanced Work Assignment
classification: advanced-work-assignment
topic_type: task
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [Configure, Advanced Work Assignment, Manage people and work, Conversational Interfaces]
---

# Create a subflow

Create a subflow for the Workflow Studio for enabling external routing.

## Before you begin

Role required: admin

## Procedure

1.  On your ServiceNow instance, navigate to **All** &gt; **Flow Designer** &gt; **Subflows**.

2.  From the Actions list, select **Template - AWA Send Event**.

3.  Select **Copy subflow** from the More Actions menu \[Omitted image "more-actions-ne-icon.png"\] Alt text: More actions menu., copy the contents of the **Template - AWA Send Event** subflow and provide a name to it.

4.  Configure the action that you created in [Create a custom flow action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/advanced-work-assignment/create-custom-action.md).

    1.  Select the Add an Action, Flow Logic, or Subflow.

    2.  Select the action that you created and in the Actions form, fill in the fields.

<table id="table_wtz_nrx_dcc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Action

</td><td>

The custom action that you created.For more information, see [Create a custom flow action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/advanced-work-assignment/create-custom-action.md).

</td></tr><tr><td>

Payload

</td><td>

Input the variables for the action.

</td></tr><tr><td>

Connection Alias \[Connection &amp; Credential Aliases

</td><td>

The HTTP\(s\) Connection that you created.For more information, see [Create a connection Alias for third-party provider](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/advanced-work-assignment/create-cnctn-alias.md).

</td></tr><tr><td>

Resource Path

</td><td>

The endpoint URL of the third-party CAAS provider.

</td></tr></tbody>
</table>    3.  Select **Done**.

5.  Select **Publish**.