\(Legacy\) Conversational Integration with Alexa

---
title: \(Legacy\) Conversational Integration with Alexa
description: Use the Conversational Integration with Alexa application to empower customers to engage with your business using their Alexa devices. The application connects a requester with a Virtual Agent using your company's Alexa account.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/conversational-interfaces/conv-integ-alexa.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Integrate VA for NLU with voice channels, Virtual Agent channel integrations, \(Legacy\) Virtual Agent for NLU, Conversational Interfaces]
---

# \(Legacy\) Conversational Integration with Alexa

Use the Conversational Integration with Alexa application to empower customers to engage with your business using their Alexa devices. The application connects a requester with a Virtual Agent using your company's Alexa account.

Starting with the Brazil release, Conversational Integration with Alexa is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## Get started with Conversational Integration with Alexa

You can name your Alexa skill and manage it using your company's Amazon account while enabling end users to link their accounts to the ServiceNow instance. You can also customize the way that a virtual agent speaks to you in a voice-friendly manner without having to change the topic.

**Note:** The Conversational Integration with Alexa supports both screen-less and screen-based Alexa-enabled devices.

Select a tile to get started.

<table id="table_ev3_ndm_v4b" class="nav-card"><tbody><tr><td>

[Install\[Omitted image "bus-optimize-manage.svg"\] Alt text:Install Conversational Integration with Alexa.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/install-alexa.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text: Configure your Conversational Integration with Alexa implementation.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/configure-amazon-alexa.md)

</td></tr></tbody>
</table>## Request apps on the Store

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

-   **[Install Conversational Integration with Alexa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/install-alexa.md)**  
You can install the Conversational Integration with Alexa application \(sn.va.alexa\) if you have the admin role. The application installs the related ServiceNow® Store applications and plugins if they are not already installed.
-   **[Configure Conversational Integration with Alexa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/configure-amazon-alexa.md)**  
Install and set up the Conversational Integration with Alexa application to enable users to interact with a virtual agent.

**Parent Topic:**[\(Legacy\) Integrating Virtual Agent for NLU with voice channels](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/va-integ-voice-apps.md)