\(Legacy\) Integrating Virtual Agent for NLU with voice channels

---
title: \(Legacy\) Integrating Virtual Agent for NLU with voice channels
description: Enable users to run voice-based Virtual Agent bot conversations by integrating with supported third-party Contact Center applications and voice-assistant-based applications. Use the Conversational Integration apps that are available from the ServiceNow Store to configure these voice-based apps for your ServiceNow instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/conversational-interfaces/va-integ-voice-apps.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Virtual Agent channel integrations, \(Legacy\) Virtual Agent for NLU, Conversational Interfaces]
---

# \(Legacy\) Integrating Virtual Agent for NLU with voice channels

Enable users to run voice-based Virtual Agent bot conversations by integrating with supported third-party Contact Center applications and voice-assistant-based applications. Use the Conversational Integration apps that are available from the ServiceNow® Store to configure these voice-based apps for your ServiceNow instance.

Conversational IVR \(Interactive Voice Response\) integrates third-party Contact Center applications with your ServiceNow instance. This enables users to have voice-based conversations with your Virtual Agent.

The Virtual Agent integration with voice assistant applications enables interactions with touch or speak commands.

-   **[\(Legacy\) Conversational IVR with Amazon Connect](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/va-ivr-voice.md)**  
Use Conversational IVR with Amazon Connect to enable Conversational Interactive Voice Response \(IVR\) on your instance. Users will be able to conduct conversations with a bot via the phone channel, powered by ServiceNow Virtual Agent.
-   **[\(Legacy\) Conversational Integration with Alexa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/conv-integ-alexa.md)**  
Use the Conversational Integration with Alexa application to empower customers to engage with your business using their Alexa devices. The application connects a requester with a Virtual Agent using your company's Alexa account.

**Parent Topic:**[\(Legacy\) Integrating Virtual Agent with other channels](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/integrate-virtual-agent-nlu.md)