Exploring Conversational Integration with Google Chat

---
title: Exploring Conversational Integration with Google Chat
description: Use the Conversational Integration with Google Chat application to connect your end users with Virtual Agent or live agents through your Google Chat account.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/conversational-interfaces/virtual-agent/exploring-ci-google-chat.html
release: brazil
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Google Chat, Integrate VA with messaging apps, Conversational Integration apps for Virtual Agent, Conversational Interfaces]
---

# Exploring Conversational Integration with Google Chat

Use the Conversational Integration with Google Chat application to connect your end users with Virtual Agent or live agents through your Google Chat account.

## Conversational Integration with Google Chat overview

Enable requesters to chat with Google Chat or live agents using the Google Chat application. Use the Conversational Integration with Google Chat app, available from the ServiceNow Store, to associate your instance with Google Chat.

## Conversational Integration with Google Chat users

|User|Description|
|----|-----------|
|admin or virtual\_agent\_admin|Create and publish Virtual Agent conversations.|
|admin.google.com|A Google account with admin privileges is required to integrate Virtual Agent in Google.|

Follow these steps to add Conversational Integration with Google Chat:

1.  [Plugins for Conversational Integration with Google Chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/virtual-agent/additional-plugins-google-chat.md)
2.  [Installing Conversational Integration with Google chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/virtual-agent/installing-ci-google-chat.md)
3.  [Integrating Virtual Agent with Google Chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/virtual-agent/integrating-va-google-chat.md)

**Parent Topic:**[Conversational Integration with Google Chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/virtual-agent/gchat-conv-integration.md)