Edit Knowledge Base

task brazil Updated Sep 10, 2026 1 min read edit-kb-cbs.md
Raw file servicenow.com

Edit knowledge base settings to configure workflows, ownership, and management for Core Business Suite knowledge bases.

Before you begin

Role required: sn_cbs.admin

Note: You can add additional owners and managers to the Knowledge Base beyond the CBS admin. For more information, see Edit Knowledge Base form.

About this task

Modify knowledge base settings to control how articles are published, retired, and managed across your organization.

Procedure

  1. Navigate to Core Business Suite > Configure.

  2. Select Knowledge in Core Business Suite module under the Configuration Console.

    You can perform the same steps to edit knowledge bases under each business unit module.

  3. Select the gear icon [Omitted image "gear-icon-cbs.png"] Alt text: gear icon to get to Knowledge Base settings. on the default Knowledge Base at the Core Business Suite level or at a business unit-level.

    You're on the Settings tab.

  4. On the Edit knowledge base form, fill in the fields and select Save.

    For a description of the field values, see Edit Knowledge Base form.

Result

You have edited the default Knowledge Base settings to your requirement. You can navigate to the default permission records from the same page to manage permissions.

Parent Topic:Knowledge Base in Core Business Suite

Related topics

Edit permissions for CBS Knowledge Authors

Edit permissions for CBS Knowledge Readers

Keywords edit knowledge baseCore Business Suiteknowledge managementConfiguration Console
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