Gamification components

---
title: Gamification components
description: The gamification feature includes several components, such as rules, levels, and tracks, that enable users to earn points and badges for community activities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/communities/gamification-components.html
release: brazil
product: Communities
classification: communities
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Gamification, Using communities, Communities, Customer Service Management]
---

# Gamification components

The gamification feature includes several components, such as rules, levels, and tracks, that enable users to earn points and badges for community activities.

**Important:**

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

-   **[Rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/communities/gamification-components-rules.md)**  
Gamification rules allow you to configure points that users receive for activities on the community.
-   **[Tracks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/communities/gamification-components-tracks.md)**  
Tracks provide a way to logically separate points assigned in the communities into different areas.
-   **[Levels and level ranges](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/communities/gamification-components-levels.md)**  
Points accumulated by community users can help them achieve different reputation levels.
-   **[Badges](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/communities/gamification-components-badges.md)**  
Users can earn badges for achievements or areas of expertise within the community. Gamification moderators manually assign badges to users.
-   **[Points](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/communities/gamification-components-points.md)**  
Users earn gamification points by performing activities in the community.

**Parent Topic:**[Gamification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/communities/communities-gamification.md)