Create a gamification rule

---
title: Create a gamification rule
description: Create gamification rules so that users can earn points for community activities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/communities/gamification-create-rule.html
release: brazil
product: Communities
classification: communities
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Administer gamification, Configuring communities, Communities, Customer Service Management]
---

# Create a gamification rule

Create gamification rules so that users can earn points for community activities.

## Before you begin

Role required: sn\_gamification.admin

**Important:**

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## Procedure

1.  Navigate to **All** > **Community** > **Gamification Administration** > **Rules**.

2.  Click **New**.

3.  Fill in the fields on the Gamification Rule form as necessary.

<table id="table_acm_eem_sk1"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Rule Name

</td><td>

A descriptive name for the gamification rule.

</td></tr><tr><td>

Gamification Module

</td><td>

The application to which this rule applies. Click the lookup icon to select a module from the Gamification Modules list. The default is **Community**.

</td></tr><tr><td>

Activity Type

</td><td>

The user activity for which this rule applies. Click the lookup icon to select one of the available types from the Activity Types list.

</td></tr><tr><td>

Profile Receiving Points

</td><td>

The type of user profile that earns points for performing the activity defined in this rule. Click the lookup icon to select a profile corresponding to the activity.

</td></tr><tr><td>

Exclude Self-Award

</td><td>

Check box to ensure that the activity performer is not the same as the profile receiving points.

</td></tr><tr><td>

Active

</td><td>

Enable this check box to activate the rule. The default is set to active.

</td></tr><tr><td>

Gamification Track

</td><td>

The gamification track to which this rule belongs. Click the lookup icon to select one of the available tracks from the Gamification Tracks list. By default, two tracks are available:-   Community Expertise
-   Community Participation


</td></tr><tr><td>

Points

</td><td>

The number of points earned by performing the activity defined in this rule.

</td></tr><tr><td>

Points for Areas of Expertise

</td><td>

The points accrued can be used towards a forum or topic level expertise. Click the lock icon to expand the field and configure if the points should accrue towards a forum and/or topic.

</td></tr></tbody>
</table>4.  Click **Submit**.

    The newly created rule appears on the Gamification Rules list. This rule appears on the How to Earn Points page.


**Parent Topic:**[Administer gamification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/communities/communities-gamification-administer.md)