Administer gamification

---
title: Administer gamification
description: Users with the gamification administrator role can create the rules and other entities that award points to users based on their participation within the community.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/communities/communities-gamification-administer.html
release: brazil
product: Communities
classification: communities
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Configuring communities, Communities, Customer Service Management]
---

# Administer gamification

Users with the gamification administrator role can create the rules and other entities that award points to users based on their participation within the community.

**Important:**

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

-   **[Configure gamification properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/communities/gamification-configure-properties.md)**  
Configure gamification properties to meet your company's needs.
-   **[Create a gamification rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/communities/gamification-create-rule.md)**  
Create gamification rules so that users can earn points for community activities.
-   **[Create a gamification track](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/communities/gamification-create-track.md)**  
Create tracks to provide a logical way to separate points assigned in the communities into different areas.
-   **[Create a gamification badge](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/communities/gamification-create-badge.md)**  
Create gamification badges that users can earn for achievements within the community.
-   **[Manage gamification levels](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/communities/gamification-create-level-def.md)**  
Manage the predefined levels for global, forum, and topic expertise.
-   **[Manage gamification level ranges](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/communities/gamification-create-level-range.md)**  
Manage level ranges for a gamification level definition, to recognize the expertise level of your community users.

**Parent Topic:**[Configuring communities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/communities/configure-communities.md)

**Related topics**  


[Community content types]()

[Community feedback types]()

[Community access types]()

[Platform Analytics Solutions for Communities]()

[Migrate Social Q&A data to Communities]()

[View community logs]()

[View community feedback and bookmarks tables]()

[Create a case from a discussion]()

[Enable knowledge harvesting]()

[Activate Communities plugins]()

[Community setup guide for admins]()

[Configure community content types]()

[Configure video sources for a community]()

[Configure community forums]()

[Forum and user permissions management]()

[Configure the community profile]()

[Create community Terms and Conditions]()

[Enable users to self-register to a community]()

[Moderate a community]()

[Community Service Portal]()