Add a follow-up set of questions or instructions in a decision tree

task brazil Updated Sep 10, 2026 1 min read configure-decision-node-in-gdb.md

Configure a question node in Decision Tree Builder to add follow-up questions or instructions. Answer to these questions either lead to a guidance or a further set of questions.

Before you begin

Role required: admin, sn_gd_core.decision_tree_author

Procedure

Navigate to All > Guided Decisions > Decision Trees.
Select the decision tree from the list.
Select Open in Builder.
In Decision Tree Builder, add a new node by selecting the Add path icon ([Omitted image "icon-add-path.png"] Alt text: Add path icon) on a node.
Select Add node.
In the pop-up window, select Ask users at least one question to configure a question node.
Enter a name for the node.
In the Question 1 section, enter a question or instruction for customers.
Make this question a required question by enabling the Required question field.
Enter more details related to your question or instruction in the Additional details field.
Select the type of answer.

For a description of the answer types, see Answer types for questions.

The answer the customer provides is passed to other nodes and paths via input mapping.
Link inputs to reuse answers from prior nodes.

For more information, see Reuse answers at decision points.
Add more questions or instructions.
Select Save and close.

What to do next

Continue building your decision tree.

Add a next set of questions. For more information, see Add a follow-up set of questions or instructions in a decision tree
Provide guidance to agents. For more information, see Provide actions to agents in a decision tree

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---
title: Add a follow-up set of questions or instructions in a decision tree
description: Configure a question node in Decision Tree Builder to add follow-up questions or instructions. Answer to these questions either lead to a guidance or a further set of questions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/configure-decision-node-in-gdb.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring decision trees in Decision Tree Builder, Configuring guidances and decision trees, Guided Decisions configuration, Agent tools, Organize agent workspaces, Configure, Customer Service Management]
---

# Add a follow-up set of questions or instructions in a decision tree

Configure a question node in Decision Tree Builder to add follow-up questions or instructions. Answer to these questions either lead to a guidance or a further set of questions.

## Before you begin

Role required: admin, sn\_gd\_core.decision\_tree\_author

## Procedure

1. Navigate to **All** &gt; **Guided Decisions** &gt; **Decision Trees**.

2. Select the decision tree from the list.

3. Select **Open in Builder**.

4. In Decision Tree Builder, add a new node by selecting the Add path icon \(\[Omitted image "icon-add-path.png"\] Alt text: Add path icon\) on a node.

5. Select **Add node**.

6. In the pop-up window, select **Ask users at least one question** to configure a question node.

7. Enter a name for the node.

8. In the Question 1 section, enter a question or instruction for customers.

9. Make this question a required question by enabling the **Required question** field.

10. Enter more details related to your question or instruction in the **Additional details** field.

11. Select the type of answer.

For a description of the answer types, see [Answer types for questions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/type-of-answer.md).

The answer the customer provides is passed to other nodes and paths via input mapping.

12. Link inputs to reuse answers from prior nodes.

For more information, see [Reuse answers at decision points](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/map-inputs-in-decision-guidance-node.md).

13. Add more questions or instructions.

14. Select **Save and close**.

## What to do next

Continue building your decision tree.

- Add a next set of questions. For more information, see [Add a follow-up set of questions or instructions in a decision tree](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/configure-decision-node-in-gdb.md)
- Provide guidance to agents. For more information, see [Provide actions to agents in a decision tree](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/configure-guidance-in-gdb.md)