Create a business organization

---
title: Create a business organization
description: Establish internal and external organizations so that users and consumers at a business organization can create accounts, contacts, consumers, and households.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/create-business-location.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Service Model Foundation, Data models, Set up your environment, Configure, Customer Service Management]
---

# Create a business organization

Establish internal and external organizations so that users and consumers at a business organization can create accounts, contacts, consumers, and households.

**Important:** Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/renamed-entities.md).

<table id="table_dtn_nx3_ntb"><thead><tr><th>

Task

</th><th>

Description

</th></tr></thead><tbody><tr><td>

[Create an internal organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/create-internal-business-location.md)

</td><td>

Create an internal organization \(formerly internal business location\).

</td></tr><tr><td>

[Create an external organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/create-external-business-location.md)

</td><td>

Create an external organization \(formerly external business location\).

</td></tr><tr><td>

[Import business organizations with guided setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/import-csm-bo.md)

</td><td>

Import existing internal and external organizations using guided setup.

</td></tr></tbody>
</table>