Case create component

---
title: Case create component
description: Enables you to create a case to address any issues related to products and services.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/customer-self-service-and-omnichannel-engagement/case-create-component.html
release: brazil
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure web components, Configure Web Embeddables, Set up self-service, Configure, Customer Service Management]
---

# Case create component

Enables you to create a case to address any issues related to products and services.

Use the Case create component to let customers submit support cases from your own website. The form collects the details of the case, such as the product, asset, description, and urgency. After a customer submits a case, it appears in the Case list component.

**Note:** Case create component supports a mobile adaptive layout.

\[Omitted image "we-case-create-comp.png"\] Alt text: Case create component instance displaying case form to submit a case related to you product in the Preview tab.

## Related components

Use the Case create component with other components on your website:

-   [Case list component](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/customer-self-service-and-omnichannel-engagement/case-list-component.md): Shows the cases that customers submit.
-   [Case view component](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/customer-self-service-and-omnichannel-engagement/case-view-web-component.md): Shows the details of a case.
-   [Playbook intake component](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/customer-self-service-and-omnichannel-engagement/we-playbook-intake-comp-overview.md): Creates a case through a guided experience that shows the stages of resolution.