Preparation for creating a decision tree

concept brazil Updated Sep 10, 2026 2 min read preparation-for-creating-a-decision-tree.md
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Before configuring a decision tree, process analysts should document the flow of the decision tree using a flow chart including the questions, answers, associated paths, and guidance.

Anita, who is a process analyst at the StellarVest bank wants to create a decision tree that enables agents to troubleshoot a failed credit card transaction.

Anita first creates a flowchart to document the flow of a decision tree to determine the questions, answers, and possible guidance to configure.

[Omitted image "ex-decision-tree-flow-chart.png"] Alt text: A flow chart depicting the flow of the decision tree that the admin wants to configure.

No. Element Name Description
1 Start node Card holder and transaction details Start node that collects customer, credit card, and transaction details.
2 Path Amount is debited Path with condition: Amount is debited.
3 Guidance node Initiate transaction tracking Guidance to initiate transaction tracking when amount is debited.
4 Question node Further assistance needed Ask whether the customer needs further assistance.
5 Guidance node Provide more options Guidance to provide more options such as talk to an agent or request a new card.
6 Path Amount is not debited Path with condition: amount isn’t debited.
7 Question node Failure codes Collect transaction failure codes when amount isn’t debited.
8 Path Error 200 Error code received is 200.
9 Guidance node Reassign case Guidance to reassign the case to someone else.
10 Path Error 300 Error code received is 300.
11 Guidance node Create work order Guidance to create a work order for dispatching a new credit card.
12 Path Error 500 Error code received is 500.
13 Guidance node Assign IT technician Guidance to assign an IT technician to resolve the issue.
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