Sold products
concept brazil Updated Sep 10, 2026 1 min read sold-product.md
Create or import sold products to track products and services sold to accounts or consumers. Customers, consumers, and customer service agents can view sold products. A sold product can have child and parent sold items in a hierarchical structure.
Sold products are products and components that have been sold to an account or a consumer. You can view which products and components have been sold to see an overview for that account or consumer. A sold product can have child and parent sold products in a hierarchical structure. For example, if issues arise with a configuration item, customer service agents can trace which sold product is affected on the Case form.
From the Sold Products form, you can edit install base items, create entitlements and cases, and add contracts. To learn more about creating entitlements, see Create an entitlement.
| Task | Description |
|---|---|
| Import sold products with guided setup | Use guided setup to import sold products so that you can track the products or services sold to an account or consumer. |
| Create a sold product | Create a sold product to track the products or services that are sold to an account or consumer. |
| Associate service offerings with sold products | Associate a service offering with a sold product to provide customer service agents visibility into sold products and their service offerings. |
| Associate sold products with contracts | Associate sold products to contracts to capture complete information on a customer’s install base. |
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--- title: Sold products description: Create or import sold products to track products and services sold to accounts or consumers. Customers, consumers, and customer service agents can view sold products. A sold product can have child and parent sold items in a hierarchical structure. locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/sold-product.html release: brazil topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Configure install base, Configure product data, Product data, Set up your environment, Configure, Customer Service Management] --- # Sold products Create or import sold products to track products and services sold to accounts or consumers. Customers, consumers, and customer service agents can view sold products. A sold product can have child and parent sold items in a hierarchical structure. Sold products are products and components that have been sold to an account or a consumer. You can view which products and components have been sold to see an overview for that account or consumer. A sold product can have child and parent sold products in a hierarchical structure. For example, if issues arise with a configuration item, customer service agents can trace which sold product is affected on the Case form. From the Sold Products form, you can edit install base items, create entitlements and cases, and add contracts. To learn more about creating entitlements, see [Create an entitlement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/create-entitlement.md). |Task|Description| |----|-----------| |[Import sold products with guided setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/import-csm-sold-products.md)|Use guided setup to import sold products so that you can track the products or services sold to an account or consumer.| |[Create a sold product](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/create-sold-item.md)|Create a sold product to track the products or services that are sold to an account or consumer.| |[Associate service offerings with sold products](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/asssociate-service-offering-sold-prod.md)|Associate a service offering with a sold product to provide customer service agents visibility into sold products and their service offerings.| |[Associate sold products with contracts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/add-sold-product-contract.md)|Associate sold products to contracts to capture complete information on a customer’s install base.|
| title | Sold products |
| description | Create or import sold products to track products and services sold to accounts or consumers. Customers, consumers, and customer service agents can view sold products. A sold product can have child and parent sold items in a hierarchical structure. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/customer-service-management/sold-product.html |
| release | brazil |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Configure install baseConfigure product dataProduct dataSet up your environmentConfigureCustomer Service Management |