View a publication
task brazil Updated Sep 10, 2026 1 min read t_TargetCommViewPubInAppNav.md
Access the details of a publication and review them using the Targeted Communications menu.
Before you begin
Role required: sn_customerservice.customer
Note: To view a published publication, see View a publication on the Customer Service Portal
Procedure
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Navigate to All > Targeted Communications > Publications.
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Select a publication from the Publications list.
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--- title: View a publication description: Access the details of a publication and review them using the Targeted Communications menu. locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/t\_TargetCommViewPubInAppNav.html release: brazil topic_type: task last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Targeted communications, Configure case management, Case management, Organize agent workspaces, Configure, Customer Service Management] --- # View a publication Access the details of a publication and review them using the Targeted Communications menu. ## Before you begin Role required: sn\_customerservice.customer **Note:** To view a published publication, see [View a publication on the Customer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/t_TargetCommViewPubOnPortal.md) ## Procedure 1. Navigate to **All** > **Targeted Communications** > **Publications**. 2. Select a publication from the Publications list.
| title | View a publication |
| description | Access the details of a publication and review them using the Targeted Communications menu. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/customer-service-management/t\_TargetCommViewPubInAppNav.html |
| release | brazil |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Targeted communicationsConfigure case managementCase managementOrganize agent workspacesConfigureCustomer Service Management |