Add collaborative communication task from MIM workbench

---
title: Add collaborative communication task from MIM workbench
description: You can create a communication plan or add a new communication task to an existing communication plan from the workbench.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/employee-experience-foundation/add-collab-comm-task-mim-workbench.html
release: brazil
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Agent actions, Use ITSM and HRSD integrations with Microsoft Teams, Use Microsoft Teams integration for Employee Experience, Use, ServiceNow for Microsoft Teams and Microsoft 365, EmployeeWorks, Employee Service Management]
---

# Add collaborative communication task from MIM workbench

You can create a communication plan or add a new communication task to an existing communication plan from the workbench.

## Before you begin

Role required: major\_incident\_manager

## Procedure

1.  Navigate to **All** > **Incident** > **Major Incidents** > **Open**.

2.  Open the relevant major incident.

3.  Click **View Workbench**.

4.  Click **Collaborate** tab.

5.  Click **Add** that appears in **Communication Tasks** section.

6.  On the form, fill the fields.

    |Field|Description|
    |:----|:----------|
    |Communication Plan|List to select a new communication plan or to select an existing plan and add communication tasks to the plan.|
    |Task Short description|Brief description of what the communication task is all about.|
    |Channels|Select Microsoft Teams group chat.|
    |Frequency|Frequency at which a specific task must be executed. A task can be executed only once or on specific durations.|
    |Due in \(Minutes\)|Time span when the task must be executed after the task initiates. For recurring tasks, it also indicates the time span after which the task must repeat.|

    \[Omitted image "add-collab-task-plan.png"\] Alt text: Add collaboration communication task.

7.  Click **Next**.

8.  In the **Manage Recipients** tab, add the users required to be involved in the major incident communication plan.

9.  Click **Add**.

    The task appears in the **Collaborate** tab.


-   **[Initiate Microsoft Teams group chat from MIM workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/initiate-ms-teams-group-chat-mim-workbench.md)**  
You can initiate a Microsoft Teams group chat from the MIM workbench to work towards the resolution of the task.

**Parent Topic:**[Agent actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/agent-sn-ms-teams.md)