Employee Experience Foundation

Activate the AIX menu item to make Explore section menu items visible on topic pages in EmployeeWorks Web App.

Access a ticket's Microsoft Teams chat in the Employee Center.

The action framework includes some frequently used action items for quick access. You can use several default actions and create custom actions.

Approve or reject requests by using the approval notification in Microsoft Teams.

Activate Content Analytics if you have an admin role to use the default analytics solution that provides web portal traffic analytics, as well as Content Experiences (aka Campaigns) related engagement statistics.

You can activate the Content Experiences [sn_ca] plugin if you have the admin role to deliver targeted content and campaigns to keep employees informed and engaged. This plugin includes demo data and activates related plugins if they are not already active.

Activate the Content Publishing [sn_cd] to create and distribute engaging employee content. This plugin includes demo data and activates related plugins if they are not already active. To use the Employee Communities feature, activate the Customer Communities [com.sn_customer_communities] plugin.

Install Employee Center to deliver a unified, engaging employee experience across departments and systems.

Modify the email notification layout and template that is shipped with the Employee Experience Foundation (com.snc.sn_ex_emp_fd) plugin.

Activate ServiceNow Otto for Employee Experience skills to enable AI-powered summarization and assistance capabilities for employee requests, cases, and approval workflows.

Activate one of the out-of-the-box tracking profiles to start collecting portal and campaign metrics.

Use the Activity Configuration Detail form to specify which records you want to retrieve from a table when certain conditions are met for a basic activity configuration.

Experience decentralized management of topics by configuring two new permission levels, topic manager and topic contributor.

Add a short bio comprising interesting details about yourself in the add a bio section of the Employee Profile page.

You can create a communication plan or add a new communication task to an existing communication plan from the workbench.

You can create a new communication plan or add a new communication task to an existing communication plan from the workbench.

Hotspots help capture and log widget load times, which enables better debugging of long portal load times.

Add learning content to a topic page to provide employees with quick access to training and career development.

Add non-taxonomy menu items to the primary navigation bar by configuring the Employee Center Menu record. The non-taxonomy menu items are displayed as a simple list.

Use modules to easily add new content layouts containing headers, paragraph text, and images. Choose from layouts comprised of three vertical cards, three horizontal cards, or a side-by-side configuration with an image positioned to the right of a text block.

Add other manager relationships to set up dotted-line reporting for an employee.

Add the Teams Chat widget to enable employees to view or continue chats with agents and view and access the content of attached files in the Employee Center.

Add the Teams Chat widget to enable employees to view or continue chats with agents and view and access the content of attached files in the Employee Center.

Configure chat-specific options for Collaboration services for Zoom.

Starting from EmployeeWorks Web App 1.1.14, Admin editor replaces instance options for customizing portal pages. When you customize a header or widget, you're prompted to add translated versions to support multiple languages.

Advanced Portal Navigation (APN) helps you design and configure an intuitive navigation for better information architecture and topic discovery. You can manage the topics and service portal menu items based on employee needs. Use the enhanced navigation experience that helps you with better content discovery.

Agents can work on the service-related tickets created by the employees.

Align the AI search to limit the search to the content associated with your taxonomy.

The list of the API permissions/scope requested by the ServiceNow Collaboration services for Zoom are as follows.

Get support helps you with a centralized and easy-to-navigate section for quick help from the employee center.

Static content helps create a central place for adding all the useful content for employees.

Cross-channel favorites capability provides quick access to the content the employees use frequently and offers extensibility for BUs.

Register the Request-based chat app in your instance to use Microsoft Teams chat for self-configured app environment.

Enhance application discovery and navigation on the App launcher by configuring the access and visibility settings.

Provide an omnichannel unified experience to your employees to schedule and manage appointments across multiple business units such as IT support, HR consultations, or other business units.

Enable the approver with the in-context information for informed and prioritized approval decisions.

Use the following reference information for better approval experience.

Using the default To-dos configuration, you can provide the approvers with more in-context information about the approval requests for better approval workflows.

Provide the approvers with more in-context information about the approval requests for informed and prioritized approval workflows.

The Approval Hub integration with different external applications enable different access points to fulfill organizational approval tasks.

View all your approval tasks in one place in the Now Mobile app.

Assign a new content request to a content manager so they can create the content and a publish plan, then send it for approval.

After you create a quick link, you can assign topics to the quick link. The quick link content is then displayed in the assigned topic in the Employee Center and Employee Center Pro.

Associate content from multiple catalog categories to a topic in the taxonomy.

Associate all existing and new content to the cloned taxonomy topics. You can add catalog items, knowledge bases, and quick links to the topics.

You can mark connected content as featured content for a topic. The featured content appears at the top of the topic page, enabling you to easily view content that requires your attention.

You can make Guided Self-Service available from a topic. The GSS content appears on the topic page enabling your employees to easily self-serve.

Associate content from multiple content categories to a topic in the taxonomy.

Associate quick links to topics to quickly view important content, such as knowledge articles, catalog, items, internal pages, and external links.

Employee Center provides several quick start tests you can run.

Assign permissions to guest users to initiate and import chat conversations with employees from Microsoft Teams to a ServiceNow instance for a self-configured app.

Assign additional Microsoft Azure permissions to users to enable Microsoft Teams create and send new campaign notifications on the user’s behalf in the teamwork activity feed.

Assign permissions to users to enable them to start chat and import chat conversations with employees from Microsoft Teams to ServiceNow instance.

Create a Microsoft Azure application in the Microsoft Azure portal to enable agents to start and import the chat conversations, and assign permissions to users to view the Employee Center dashboard in the Microsoft Teams application.

Authorize the Employee Center for Microsoft Viva Connections application to enable the display of the ServiceNow card in the Microsoft Viva dashboard.

Authorize the required pre-published apps to enable your ServiceNow instance to make API calls to Microsoft Azure to enable ServiceNow for Teams application workflows.

Authorize the pre-published apps to enable ServiceNow to make API calls to Microsoft to enable each of the ServiceNow for Teams application workflows.

Authorize the pre-published SSO and Activity Notification apps to enable ServiceNow to make API calls from a personal tab in Microsoft Teams.

Configure request-based chats for IT Service Management integration with Microsoft Teams and HR Service Delivery integration with Microsoft Teams applications enable the system to auto import the chat conversations between the agents and the employees.

Configure request-based chats for IT Service Management integration with Microsoft Teams and HR Service Delivery integration with Microsoft Teams applications enable the system to auto import the chat conversations between the agents and the employees.

Block content form

Configure the business rule for close condition to auto-import the chats.

Configure the business rule for reassigning the tickets.

Allow the agents to work and manage the major incidents from Major Incident Management (MIM) workbench through Microsoft Teams.

Allow the agents to work and manage the major incidents from Major Incident Management (MIM) workbench through Microsoft Teams self-configured app environment.

Allow the agents to work and manage the major incidents from Major Incident Management (MIM) workbench through Microsoft Teams pre-published app environment.

Allow the agents to work and manage the major incidents from Major Incident Management (MIM) workbench through Microsoft Teams.

Allow the agents to work and manage the major incidents from Major Incident Management (MIM) workbench through Microsoft Teams.

Offers help for employees to resolve their IT, HR, and UR related issues through Microsoft Teams. Employees can interact with the agents from within Microsoft Teams to resolve their issues.

It offers help for employees to resolve their IT, HR, and UR related issues through Microsoft Teams. Employees can interact with the agents from within Microsoft Teams to resolve their issues.

Set up self-configured apps to integrate with IT, HR, and Universal Request through Microsoft Teams. Employees can interact with the agents from within Microsoft Teams to resolve their issues.

Set up pre-published apps to integrate with IT, HR, and Universal Request through Microsoft Teams. Employees can interact with the agents from within Microsoft Teams to resolve their issues.

It offers help for employees to resolve their IT, HR, and UR related issues through Microsoft Teams. Employees can interact with the agents from within Microsoft Teams to resolve their issues.

Offers help for employees to resolve their IT, HR, and UR related issues through Microsoft Teams or Microsoft 365. Employees can interact with the agents from within Microsoft Teams or Microsoft 365 to resolve their issues.

The ServiceNow integrations with Microsoft Teams and Microsoft 365 help you to create a better, more connected experience for your users. It drives productivity for the entire enterprise because employees get seamless self-service and agents can resolve their cases faster.

Employees and agents can work together to resolve their issues for IT Service Management, HR Service Delivery, and Universal Request from within Microsoft Teams.

Allow the agents to work and manage the major incidents from Major Incident Management (MIM) workbench through Microsoft Teams Meeting Extensions.

Allow the agents to work and manage the major incidents from Major Incident Management (MIM) workbench through Notify connector for Microsoft Teams.

ServiceNow for Microsoft Teams supports localization to ServiceNow supported languages in campaigns.

ServiceNow for Microsoft Teams supports localization to ServiceNow supported languages in campaigns.

The Catalog Mapping Configurations form helps you customize mapping of emails and catalog items.

Content engagement utilizes font awesome icons to provide several out-of-the-box reactions for employees to interact with news articles. Engagement admins can customize the out-of-the-box reactions or configure their own.

Modify the width of the Employee Center Pro banner widget, on the home page, to suit your preference.

Change the tenant to use pre-published apps in your environment.

Stay connected and informed on company updates, events, announcements, and more with the help of the AI Agent in the Employee Center ServiceNow Otto for Virtual Agent.

Use this agent to enable users to check their company-related latest news and upcoming events.

Check your to-do and pending tasks by using the ServiceNow Otto for Virtual Agent AI chat window. By checking these tasks, you can stay organized, prioritize the most important tasks on your list, and monitor how you're doing against your deadlines.

Check the approvals that are assigned to you by using the ServiceNow Otto for Virtual Agent AI chat window. By checking your approvals before you begin your tasks, you avoid working on tasks that weren't approved and focus on what needs to be done.

Clone the taxonomy that is provided out-of-the-box to make your own additions or modifications to the provided topic structure that aligns to your unified portal needs.

A comment in the activity stream generates a notification to which the user can respond directly, without leaving Microsoft Teams.

Configure action types based on the behavior action as an action type.

Advanced Portal Navigation (APN) helps you design and configure an intuitive navigation for better information architecture and topic discovery.

Advanced Portal Navigation (APN) helps you design and configure an intuitive navigation for better information architecture and discovery. You can reorder topics and non-topic menu items based on employee needs.

Using the action framework, configure actions and associate a set of actions as action groups for use in the different contexts.

The widget displays the help content for the Employee Center Pro Kiosk user. You can configure the instance options based on your display preferences.

The sub-topics widget displays all the child topics associated with the parent topic in your taxonomy. Click the child topic to open the page for the child topic. You can configure the instance options to show or hide the topic icons for the child topics in the widget.

Deferred loading helps delay the loading of a resource or widget to improve the overall usability of the page.

You can configure the instance options to control the display of widgets and improve the homepage banner instance for high-traffic experience.

Define the eligible users to show up in the org chart. Admin can create a new eligible user configuration from one of the Users, HR Profile, and Employee Profile tables.

Footer menus enable you to create menus and associate links to internal and external resources under each menu.

Set up the feedback configuration for the experience and service feedback in the Employee Center portal. Configure a seamless channel of feedback communication that remains constant for your portal.

Configure the Employee Profile header to display useful information about employees, such as their first name, family name, and department. The header enables you to identify the employee quickly.

The employee profile widget displays the tabs and work-related information hierarchy. You can configure the instance options to control the number of tabs to display.

Configure your instance options to control the appearance of the Employee Profile overview widget, such as the title, number of items to display, icons, and what category of items you want to view.

Configure the search by the topic facets, which suits your organizational requirements.

The My Favorites widget displays the favorited content for quick use. You can configure the instance options to control the appearance of the widget, such as the title and number of items to display you want to view.

Create a feedback definition for appointment booking so employees can provide feedback for completed appointments.

Configure the feedback definition to curate the finer details of each feedback type.

Enable or disable the global header options by configuring additional options in JSON format for the Employee Center menu record.

The global header is the first row in the Employee Center portal header. The global header contains menus that enable you to navigate to the My To-dos page, My Requests page, More menu, user profile, and Tours.

The widget displays the help content for the Employee Center Pro Kiosk user. You can configure the instance options based on your display preferences.

Flexible heading configuration helps with widget accessibility compliance on homepage and topic pages.

Leverage Employee Center for ITSM to provide an integrated and seamless experience to the employees, agents, and service managers.

The mega menu async improves the homepage interactivity by loading the Mega Menu in the background, enabling you to engage with visible content faster.

The mega menu helps you navigate to a topic and its child topics. The taxonomy you associate with the employee center portal record determines the mega menu and its menu items. By default, the topics and child topics you create in the taxonomy are displayed as mega menu items.

Add your own list of items for user-related activities, such as My Assets, My Reservations, My Plans, My Surveys, and My Purchases on the More menu.

You can configure the instance options to control the appearance of the widget, such as the title, number of topics, display size, and border color.

Set up My items on the Now Mobile application to access all your tasks, requests, and other personal resources like assets and purchases from one place.

Create and configure an app for Meeting Extensions in Microsoft Teams Developer Portal to fetch incident details during the conference call in Microsoft Teams.

Configure the notification display messages for each notification type on the Employee Center portal.

Configure the notifications functionality on any portal of your choice to get a unified notification system for all your tasks and reminders.

Configure your ServiceNow instance with Notify connector for Microsoft Teams application to enable making calls using Microsoft Teams.

Set up the Now Assist Virtual Agent search profile on the Browser Extension for Employee Center.

The org chart widget displays the employees and organization hierarchy. You can configure the instance options to control the number of employees.

Configure page routing to redirect users to the appointment scheduling page.

Popular topics widget lets you quickly view and access the most popular topics. You can configure the instance options to control the appearance of the widget, such as the title, number of topics, display size, and border color.

Customize search experiences for different portals by configuring the search application and filters.​

Configure Quick links for Now Mobile to provide your employees with quick access to important forms, links, and other data.

Design and manage the appearance of the widget, such as the title, display style, tile size, and content alignment.

The Recommended for you widget displays catalog items and knowledge articles, enabling you to view information that is most relevant to you. You can configure the instance options to control the appearance of the widget, such as the title, number of items to display, and what category of items you want to view.

Create different request sources for different applications to see all your requests under the Requests section on Employee Center.

The Recommended for you widget displays catalog items and knowledge articles, enabling you to view information that is most relevant to you based on the taxonomy.

In Employee Center, the AI search navigation tabs are enabled by default. You can configure a search navigation tab on the search results.

In Employee Center, the AI search is enabled by default. In situations where the AI search is disabled, you can configure a search source from which to fetch search results.

The Send to self widget displays the options for sending useful information as an email or an SMS for the Employee Center Pro Kiosk user. You can configure the instance options based on your display preferences.

The upcoming shift widget displays the shift information of the Employee Center Pro Kiosk user. You can configure the instance options based on your display preferences.

Simplified navigation helps use an intuitive navigation for better information architecture and topic discovery.

Configure the Browser Extension for Employee Center in your desired websites for easy access to the Employee Center portal.

The Teams Chat widget enables employees to view or continue chats with agents and view and access the content of attached files in the Employee Center. This widget is available through the HR Service Delivery integration with the Microsoft Teams application.

The Teams Chat widget enables employees to view or continue chats with agents and view and access the content of attached files in the Employee Center. This widget is available through the IT Service Management integration with the Microsoft Teams application.

The widget displays the support resources for the Employee Center Pro Kiosk user. You can configure the instance options based on your display preferences.

Unified Taxonomy is a collection of hierarchical topics that brings together different content types, such as requests, articles, quick links, learning content, and employee communications.

The widget displays the time off balances. You can configure the instance options based on your display preferences.

The topic content widget displays the knowledge articles and requests associated with the topic in your taxonomy. Click a knowledge article or a request to open it. You can configure the instance options to control the number of items to show per page and their sort order.

Enhance the topic page search rank based on the clicks and usage of a topic by the employees.

Get a uniform Service Catalog item-to-topic association experience with the topic list selector on Employee Center.

The topic header widget displays the topic and its child topics, including all the connected content associated with the topics. You can configure the instance options to control the appearance of the topic header widget, such as the topic description and the topic banner and icon.

The field descriptions provide a point of reference when you're configuring the Browser Extension for Employee Center for a website.

Configure the approve and reject buttons for all the Workday approval task types. Complete all your approval tasks in the Now Mobile app.

Store one-time configuration parameters to pull tasks from Workday into the ServiceNow application.

Enable the employee to use filters, filter groups, and categories to easily filter, discover, and fulfill the tasks in a few clicks.

Use the enhanced filters experience to manage and prioritize the tasks. Using the filters, employees and managers can have better visibility into the time-sensitive and business-critical tasks.

Configure the existing Notify connector app/bot to use Meeting Extensions in Microsoft Azure portal to fetch the incident details during the conference call in Microsoft Teams.

Configure the communication channels and location consent for appointment bookings.

Create a chat configuration to automatically import the chats between the agents and the requesters for additional tables to extend the auto import functionality.

You can modify the system property to configure the cache duration to retain the user presence status of the Microsoft Teams user.

You can modify the system property to configure the cache duration to retain the user presence status of the Microsoft Teams user.

Define the way a Zoom chat is closed.

Configure the condition to exclude the chat conversation from auto importing.

Configure the conference bridge number to allow the participants to collaborate to resolve the incidents via the conference bridge number.

Configure a content processor to enable employees to view private videos without providing credentials.

Connect a video hosting service to Content Publishing by configuring a content provider, then mapping the hosting service to specific content types, including rich content, news article, and styled content.

A content rendering parameter functions similarly to video hosting URL parameters, allowing content managers to customize the viewer's experience through an interface element in the Rich Content Editor. Depending on the hosting provider, this can include defining a checkbox for enabling full screen or autoplay, or a textbox for specifying the start time.

Configure a content processor to add a button to the Content Library interface that enables a content manager to view thumbnails of available videos from the content provider.

As the system admin, install Employee Center plugins, assign roles to users so they can configure Employee Center features, set the theme, header, and footer, and enable support for right-to-left languages.

Create or modify a request filter for the requests page in the Employee Center.

As the system admin, install Employee Center Pro plugins, assign roles to users so they can configure Employee Center Pro features, set the theme, header, and footer, and enable support for right-to-left languages.

Configure the property to view the content when the user clicks the adaptive card shared in the Microsoft Teams chat conversation.

Configure the property to view the content when the user clicks the adaptive card shared in the Microsoft Teams chat conversation.

Enable LLM-based actionable provider notifications for ITSM.

Enable LLM-based actionable provider notifications for HR.

You can override the lobby settings in your instance to allow the participants to join the conference call without waiting in the lobby.

Make Microsoft Teams the default communication channel to initiate a conference call to resolve a ticket.

Configure activities to display their count and to display items in a list for a primary activity.

Configure activities to determine which records you want to retrieve from a table when certain conditions are met.

Configure the Notify connector bot for Meeting Extensions in the Microsoft Azure portal.

Configure the manifest file in Microsoft Teams client or admin center to use Notify connector for Microsoft Teams app.

If you have the admin role, you can configure the ServiceNow Otto for Employee Experience application so that employees can use ServiceNow Otto to quickly check the status of their work through conversations.

Set up your  ServiceNow instance to integrate  with the Zoom application.

Configure single sign-on (SSO) for your add-in so users don't have to sign-in to Employee Center.

Configure system properties to update the question limit for a survey to be displayed in Microsoft Outlook.

Configure the footer in Employee Center or Employee Center Pro to display your company's corporate office address, email address, and so on.

Create or modify a to-dos in the Employee Center.

With these conditions, you enable employees to easily filter, discover, and fulfill the tasks in a few clicks.

With these filter categories, you enable employees to easily filter, organize, discover, and fulfill the tasks in a few clicks.

With these filters and filter groups, you enable employees to easily filter, organize, discover, and fulfill the tasks in a few clicks.

Configure your ServiceNow instance and Microsoft Teams application to enable the ServiceNow card in the Microsoft Viva dashboard.

Guidance for setting up Employee Center Pro.

You can promote the experience feedback or set up service feedback for the Virtual Agent.

Configure the ServiceNow Add-in for Microsoft 365 and map the email fields to catalog items or forms.

Configure ServiceNow for Microsoft Outlook to provide employees with seamless self-service without leaving the Outlook client.

Connect your ServiceNow instance to your Microsoft Teams tenant to enable users to create their requests from within Microsoft Teams.

Connect your ServiceNow instance to your Microsoft Teams tenant to enable the users to create their requests from within Microsoft Teams.

Use the connected content form to associate content to the topics in your taxonomy.

Content Analytics display data visualizations for portal data collected in the default tracking profile.

Content analytics displays data visualizations of performance metrics for content published to the portal or Now mobile app in the Content Library Overview dashboard.

Connect Content Publishing with a video hosting service, to make the hosted videos available for content authoring and publishing.

Browse through the associated content on the parent topic and its sub-tree topics. Enable the feature to see a wider range of results for your search on the Now Mobile app.

Create an app to make outbound calls from Microsoft Teams.

Register your Microsoft Teams application with your ServiceNow instance for OAuth authorization.

Register the application with the instance to participate in OAuth authorization.

Create a reason that employees can use to book an appointment.

If you have the admin role, you can create campaigns using the Content Experience Builder to distribute content to employees.

Create campaigns using the Content Experience Builder if you have the admin role to distribute content to employees.

Create notifications to send messages directly to your employees through Microsoft Teams.

Create notifications to send messages directly to your employees through campaigns in Microsoft Teams.

Create and distribute the Microsoft Teams campaigns using direct content publishing if you have the admin role.

Create and distribute the Microsoft Teams campaigns using direct content publishing if you have the admin role.

Use the Campaign Experience Builder to create stages for your campaign. Campaign builder provides a simple, single-page view for managing content and assembling your campaign.

Use the Campaign Experience Builder to create stages for your campaign. Campaign builder provides a simple, single-page view for managing content and assembling your campaign.

Customize the chat form for additional ServiceNow Collaboration services tables by creating a chat configuration.

Create child topics for the parent topic in the taxonomy.

Use company events to configure a live-streamed event.

Create an alias to associate the connection information with the credential data required to complete the application integration in Microsoft Teams.

Create external links to access external resources and content. When creating a quick link, you can select an external link as the content type to display in a topic.

Create implementations to customize the display of data in the Schedule and Time off tabs based on your location or any other criterion according to your organizational requirement.

Create and download a manifest file with the configurations that you want to enable for the ServiceNow Add-in for Microsoft 365.

Create or place notification content into a bundle or stage for a Microsoft Teams campaign using Content Experience Builder.

Create or place notification content into a bundle or stage for a Microsoft Teams campaign using Content Experience Builder.

Create the OIDC provider configuration record that enables users to connect to meetings in the Microsoft Teams application.

Configure the Employee Profile for a portal by creating a configuration record and mapping a header and tabs.

You can create quick links using the quick links module in the Employee Center for accessing internal and external resources, such as knowledge bases, catalog items, pages, and links.

Create and update a new record in the sys_properties.list table with the details of the Azure account of GCC customers.

Create a requester mapping to extend the Zoom chat functionality to other tables.

Create a requester mapping to extend the auto-import functionality to other tables.

This trigger is for Employee Journeys.

The campaign bundle triggers based on a trigger table (sn_hr_core_profile or sys_user), trigger field, and date offsets.

The content in a stage with an immediate trigger is visible to the audience immediately after campaign publication, for the duration of the campaign.

Use this trigger to publish date-based repeatable content. For example, recognition announcements like birthdays or work anniversaries.

The content in a stage with a to-do trigger becomes available when a user completes a specific to-do item from another stage in the campaign. For example, create a stage that sends a confirmation email when an employee completes the "Select health plan" to-do item.

Create taxonomy for employee content to map the content of your product or services to the taxonomy hierarchy.

Create topics that you want to associate with the new or cloned taxonomy.

Create a custom email field to use Microsoft Teams app to initiate chat conversation for the agents to resolve the IT and HR related issues of the users.

Create a custom email field to use Microsoft Teams app to initiate chat conversation for the agents to resolve the IT and HR related issues of the users.

When a content request item is assigned to you, create and schedule the content, then send it for approval.

Get the custom add-in for your Microsoft Outlook client to use the features configured by your admin.

Modify the default widget settings according to your organization's needs on Employee Center.

Design topic pages with various custom-made templates to suit the tone of the topic for an enhanced user experience.

Enables you to customize the business rules for actionable notifications.

Enables you to customize the business rules for actionable notifications.

Embed your custom portal to replace the Employee Center tab in Microsoft Teams by configuring the system property. The custom portal shows up in the Employee Center tab in Microsoft Teams.

Embed your custom portal to replace the Employee Center tab in Microsoft Teams by configuring the system property. The custom portal shows up in the Employee Center tab in Microsoft Teams.

Customize the heading, welcome label, title, and subtitle displayed on the Explore page using Admin editor in EmployeeWorks Web App.

Customize the features in your instance to meet your organization needs.

Customize the features in your instance to meet your organization needs.

A theme is a collection of one or more style sheets (CSS files) that define a consistent look for a set of pages. Customize the default portal theme to apply your own theme to suit your branding and improve the visual design of the portal pages.

Customize the display of topic descriptions on topic pages using Admin editor in EmployeeWorks Web App.

You can customize the approval notification fields by creating the methods in a script include.

The default Employee Profile header configuration record contains the following field values.

Deploy the Microsoft Viva integrations package in the Microsoft SharePoint admin center to enable the display of card details in the Microsoft Viva dashboard.