Respond to a comment in a notification

task brazil Updated Sep 10, 2026 1 min read comments-notification.md
Raw file servicenow.com

A comment in the activity stream generates a notification to which the user can respond directly, without leaving Microsoft Teams.

Before you begin

Role required: user

About this task

If the user needs to take an additional action, such as attaching a document, they must click View Ticket Details to go to the ticket in a Service Portal.

Procedure

  1. Launch Microsoft Teams application.

  2. Click Activity.

  3. View the list of notifications feeds for:

    • Incident
    • HR case
    • Change request
    • Requested item
  4. Click the notification to view the details.

    [Omitted image "comment-notification.png"] Alt text: Comment in the notification

  5. Click Send reply.

  6. Enter your comment.

  7. Click Send.

  8. Click View ticket details to view the complete details of the ticket.

Parent Topic:Employee actions

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