Configure search by the topic facets
task brazil Updated Sep 10, 2026 1 min read config-facets.md
Configure the search by the topic facets, which suits your organizational requirements.
Before you begin
Role required: esc_admin
About this task
The topic facets help filter out content by the hierarchy; topics and sub-topics. You can choose a single or multiple facets to narrow down your search results.
The supported content types for the feature are Service Catalog items, Knowledge Base, and learning content.
The base system facet level support is two. You can add up to 10 levels of facets.
Procedure
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Navigate to All > AI Search > Search Applications > ESC Portal Default Search Application.
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Go to the Facets tab and click New.
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Create a facet with the relevant details according to the topic or sub-topic.
40 lines · 1.4 KB
--- title: Configure search by the topic facets description: Configure the search by the topic facets, which suits your organizational requirements. locale: en-US canonical_url: https://www.servicenow.com/docs/r/employee-service-management/employee-experience-foundation/config-facets.html release: brazil product: Employee Experience Foundation classification: employee-experience-foundation topic_type: task last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Improved search functionality, AI Search for Curated Experiences, Setup search experience, Configuring Employee Center, Employee Center, EmployeeWorks, Employee Service Management] --- # Configure search by the topic facets Configure the search by the topic facets, which suits your organizational requirements. ## Before you begin Role required: esc\_admin ## About this task The topic facets help filter out content by the hierarchy; topics and sub-topics. You can choose a single or multiple facets to narrow down your search results. The supported content types for the feature are Service Catalog items, Knowledge Base, and learning content. The base system facet level support is two. You can add up to 10 levels of facets. ## Procedure 1. Navigate to **All** > **AI Search** > **Search Applications** > **ESC Portal Default Search Application**. 2. Go to the **Facets** tab and click **New**. 3. Create a facet with the relevant details according to the topic or sub-topic.
| title | Configure search by the topic facets |
| description | Configure the search by the topic facets, which suits your organizational requirements. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/employee-service-management/employee-experience-foundation/config-facets.html |
| release | brazil |
| product | Employee Experience Foundation |
| classification | employee-experience-foundation |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Improved search functionalityAI Search for Curated ExperiencesSetup search experienceConfiguring Employee CenterEmployee CenterEmployeeWorksEmployee Service Management |