Configure cache duration for the user presence status

task brazil Updated Sep 10, 2026 1 min read configure-cache-duration.md

You can modify the system property to configure the cache duration to retain the user presence status of the Microsoft Teams user.

Before you begin

Role required: admin

Procedure

In the navigation filter, enter sys_properties.list and press Enter.

The entire list of properties in the System Properties [sys_properties] table appears.

[Omitted image "sys-properties-0012.png"] Alt text: System properties
In the Name column, search for the system property sn_tcm_collab_hook.teams.presence_status_cache_invalidate_duration and click the property to view the property details.

[Omitted image "edit_sys_property_0013.png"] Alt text: Edit system property
Click here to edit the property details.
Define the cache duration in seconds to retain the user presence status in the Value field.
Click Update.

Parent Topic:User Presence Indicator

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---
title: Configure cache duration for the user presence status
description: You can modify the system property to configure the cache duration to retain the user presence status of the Microsoft Teams user.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/employee-experience-foundation/configure-cache-duration.html
release: brazil
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [User Presence Indicator, Integration for Employee Experience, Setup for integrating self-configured apps, Setup the Servicenow instance, Integrating ServiceNow with Microsoft Teams and Microsoft 365, ServiceNow for Microsoft Teams and Microsoft 365, EmployeeWorks, Employee Service Management]
---

# Configure cache duration for the user presence status

You can modify the system property to configure the cache duration to retain the user presence status of the Microsoft Teams user.

## Before you begin

Role required: admin

## Procedure

1. In the navigation filter, enter `sys_properties.list` and press **Enter**.

The entire list of properties in the System Properties \[sys\_properties\] table appears.

\[Omitted image "sys-properties-0012.png"\] Alt text: System properties

2. In the Name column, search for the system property `sn_tcm_collab_hook.teams.presence_status_cache_invalidate_duration` and click the property to view the property details.

\[Omitted image "edit\_sys\_property\_0013.png"\] Alt text: Edit system property

3. Click here to edit the property details.

4. Define the cache duration in seconds to retain the user presence status in the **Value** field.

5. Click **Update**.

**Parent Topic:**[User Presence Indicator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/user-presence-indicator.md)