Connect your ServiceNow instance to your Microsoft Teams tenant

task brazil Updated Sep 10, 2026 1 min read connect-sn-instance-ms-teams-mt.md
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Connect your ServiceNow instance to your Microsoft Teams tenant to enable users to create their requests from within Microsoft Teams.

Before you begin

Note: The following steps are for pre-published apps. Your Azure apps must already be registered and published to follow this configuration.

Role required: External admin (external_app_install_admin)

Procedure

  1. Navigate to All > ServiceNow for Microsoft 365 > Install Azure apps.

  2. Select Install.

    This step connects your tenant to the ServiceNow instance.

  3. Select the  **Consent on behalf of your organization ** option to provide the consent/permissions for all your users, then select  **Accept ** to provide the admin consent.

    These permissions enable the app to do the following:

    • Maintain access to data that you have given access to
    • Sign in and read user profiles
    • Sent a teamwork activity to any user When the apps are successfully installed, the page displays the details of the tenant and available Azure Apps to authorize.

Parent Topic:Setup for integrating pre-published apps with Microsoft Teams for Employee Experience

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