Create requester mapping

task brazil Updated Sep 10, 2026 1 min read create-requester-mapping.md

Create a requester mapping to extend the auto-import functionality to other tables.

Before you begin

Role required: admin

Note:

If there is no requestor mapping defined for a table, the interaction records will not be created. An error log is created for the admin to notify that the requestor mapping is not defined for a table.

A requestor-mapping record defines which field, in any given table, is the field representing the requestor of a ticket.

Procedure

Navigate to All > ServiceNow for Microsoft 365 > Chat Administration > Requestor Mapping.
Click New.

On the form, fill in the fields.

Field	Description
Table	Table to which the requestor mapping (auto-import feature) should be applicable.
Requestor field	Field to select the requestor for a record.
Inherit	Extend and apply the auto-import feature to the child tables.
Active	Option to activate the requestor-mapping record.

Click Submit.

Parent Topic:Configure Request-based chats to import messages from Microsoft Teams to ServiceNow

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---
title: Create requester mapping
description: Create a requester mapping to extend the auto-import functionality to other tables.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/employee-experience-foundation/create-requester-mapping.html
release: brazil
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Import messages from Microsoft Teams to ServiceNow, HR Service Delivery integration, Microsoft Teams Integration for Employee Experience, Configure, ServiceNow for Microsoft Teams and Microsoft 365, EmployeeWorks, Employee Service Management]
---

# Create requester mapping

Create a requester mapping to extend the auto-import functionality to other tables.

## Before you begin

Role required: admin

**Note:**

If there is no requestor mapping defined for a table, the interaction records will not be created. An error log is created for the admin to notify that the requestor mapping is not defined for a table.

A requestor-mapping record defines which field, in any given table, is the field representing the requestor of a ticket.

## Procedure

1.  Navigate to **All** &gt; **ServiceNow for Microsoft 365** &gt; **Chat Administration** &gt; **Requestor Mapping**.

2.  Click **New**.

3.  On the form, fill in the fields.

    |Field|Description|
    |:----|:----------|
    |Table|Table to which the requestor mapping \(auto-import feature\) should be applicable.|
    |Requestor field|Field to select the requestor for a record.|
    |Inherit|Extend and apply the auto-import feature to the child tables.|
    |Active|Option to activate the requestor-mapping record.|

4.  Click **Submit**.


**Parent Topic:**[Configure Request-based chats to import messages from Microsoft Teams to ServiceNow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/auto-import-messages.md)