Create a campaign stage with condition trigger

task brazil Updated Sep 10, 2026 2 min read create-stage-condition-trigger.md
Raw file servicenow.com

This trigger is for Employee Journeys.

Before you begin

Role required: sn_ca.campaign_manager

Complete the steps to Create a campaign

Create a stage with a to-do content item. For more information on this content type, see To-do content.

About this task

Stages organize and manage the delivery of campaign content. When configuring a stage, you set the stage trigger, which determines when content becomes available and for how long.

Note: Some parts of the interface use the term "bundles" to refer to stages.

Procedure

  1. Navigate to All > Content Experiences > Content Experience Builder.

  2. Select the campaign and click the Schedule of content tab or click Next.

    [Omitted image "campaign-content-builder-1.png"] Alt text: Schedule of content tab

  3. Click Create stage.

    A stage is a visible area to add content.

    [Omitted image "campaign-create-stage.png"] Alt text: Campaign - Create stage

  4. On the form, fill in the fields.

Field

Description

Condition table

The table you want to use to create condition triggers for your campaign bundle.

User field

The fields from the table you selected that you want to create a condition that triggers your campaign bundle.

Start condition

Filter conditions based on the table and field you select for when you want the campaign bundle to trigger.

Offset trigger start

Indicates that you want the trigger to start after or before a defined number of days, weeks, or months from the trigger field you selected.

Date offset quantity

The number of date offset units (days, weeks, or months) the trigger date should occur.

Date offset units

The unit of time (days, weeks, or months) the date offset type should trigger.

When

Indicates if the trigger date should be before or after what you select in the trigger field.

End > Duration type

Defines how long the content in this stage is available. Choose from:- Campaign end date makes content available until the campaign ends.

  • Time Length ends content after a specific number of days or hours.
  • Dynamic field uses a trigger table and field to determine when content is no longer available. An example is to end content based on an employee's HR profile and start date.

End > Stop condition

Filter conditions based on the table and field you select for when you want the campaign bundle to stop.

5. Click **Submit**.

What to do next

  • Click Add stage to configure additional stages
  • Add content to the stage, specify an audience, and set the location where the content will be delivered. For more information on creating content in the Content Experience Builder, see Add content to a campaign using Content Experience Builder
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