Tasks and requests
Tasks and requests provides a unified interface for managing tasks, approvals, and action items.
The Tasks and requests (formerly known as Inbox) replaces the fragmented experience of managing work across multiple queues and modules. All tasks, approvals, and active requests assigned to an employee appear in a single consolidated view.
Tasks and requests contents and configuration
The tasks and requests section aggregates the following work item types:
- Tasks assigned to the employee.
- Active service requests that the employee submitted.
You can use the filters to view and track the tasks and requests from the following sources:
- To-Do configurations for task items.
- My Request Filter configurations for request items.
Tasks and requests pages
EmployeeWorks Web App provides task and request detail pages with all the context that an employee needs. Task and request types natively render with the full AI-native experience with AI Insights for approvals. For other types, the tasks and requests provides a link to Employee Center.
Filter and sort options in Tasks and requests
Requests and tasks support different filter options to help employees manage long lists.
Requests support a 30 days and a 90 days filter. The filter applies to requests created or updated within the selected range. The default is 30 days to improve performance and page load time.
Tasks support Due date and Task type filter options. It also has sort options within Task type and Due date filters to narrow your search further and navigate a long list of to-dos. Task filters are configurable. For more information, see Task configuration enhancements.
AI prioritization and summaries
With Now Assist, each task card in the To-dos tab includes an AI-generated summary. The summary covers the following information:
- Who is asking
- What is needed
- Why it matters
By default, the To-dos list sorts by AI prioritization. Items that need immediate action appear first. The following details describe how prioritization works:
- The assistant evaluates urgency, due dates, business impact, and dependencies to rank items.
- Consumption details are available in the
sn_ex_ai_portal_to_do_activitiestable with scores for each task. - The
smartpriority_daily_assist_consumption_limitsystem property defines the daily execution cap. - Logs are available in the
sys_generative_ai_log_listtable. Search by the skill name to view the reasoning behind a particular task score.
Note: When you exhaust the daily execution cap, the skill stops running for the rest of the day. The default is 3,000 executions per day. Administrators can increase the consumption limit based on usage.
AI Insights for approvals
For approval items, Now Assist analyzes the approval request. It surfaces a checklist of the conditions that apply to the decision. The insights highlight:
- Conditions that the request meets based on associated knowledge articles and policies such as keyword, body text, short description, or meta description.
- Conditions that the request doesn't meet or that require review.
AI-generated insights may not reflect every relevant policy condition. Verify AI-generated insights against authoritative policy sources before making approval decisions.
Conversational filters and chat-driven actions
Access all your tasks, approvals, and requests from a unified space, EmployeeWorks Web App. You can view, track, and act on pending tasks, approvals, and open requests across enterprise systems. These systems include HR approvals, IT tasks, learning content, and surveys.
- Apply a filter by asking the chat to narrow the items, for example by overdue status or by request type.
- Clear filters by asking the chat to reset the view.
- Approve or reject an approval from the details page with prompts and chat.
- Filter tasks by state, for example, select Completed to view all completed tasks.
- Ask about a specific incident, case, or request to track and take action from chat.
Conversational filters apply along with the filters that administrators configure.
Note: AI summaries, AI prioritization, AI Insights for approvals, and chat-driven actions require Now Assist. EmployeeWorks Web App deployments that use ServiceNow Otto without Now Assist include the tasks and requests without some AI capabilities.
Task delegation
You can delegate a task or approval to one or more other employees for a specific time period. Delegates receive the item in their own tasks and requests view and can act on it. For more information, see Delegate tasks and approvals.
Related topics
--- title: Tasks and requests description: Tasks and requests provides a unified interface for managing tasks, approvals, and action items. locale: en-US canonical_url: https://www.servicenow.com/docs/r/employee-service-management/employee-experience-foundation/emp-slate-inbox.html release: brazil product: Employee Experience Foundation classification: employee-experience-foundation topic_type: concept last_updated: "2026-04-02" reading_time_minutes: 4 keywords: [Tasks and requests, tasks, approvals, requests, Employee Slate] breadcrumb: [Working with EmployeeWorks capabilities, ServiceNow EmployeeWorks Web App, EmployeeWorks, Employee Service Management] --- # Tasks and requests Tasks and requests provides a unified interface for managing tasks, approvals, and action items. The **Tasks and requests** \(formerly known as Inbox\) replaces the fragmented experience of managing work across multiple queues and modules. All tasks, approvals, and active requests assigned to an employee appear in a single consolidated view. ## Tasks and requests contents and configuration The tasks and requests section aggregates the following work item types: - Tasks assigned to the employee. - Active service requests that the employee submitted. You can use the filters to view and track the tasks and requests from the following sources: - To-Do configurations for task items. - My Request Filter configurations for request items. ## Tasks and requests pages EmployeeWorks Web App provides task and request detail pages with all the context that an employee needs. Task and request types natively render with the full AI-native experience with AI Insights for approvals. For other types, the tasks and requests provides a link to Employee Center. ## Filter and sort options in Tasks and requests Requests and tasks support different filter options to help employees manage long lists. Requests support a **30 days** and a **90 days** filter. The filter applies to requests created or updated within the selected range. The default is **30 days** to improve performance and page load time. Tasks support **Due date** and **Task type** filter options. It also has sort options within **Task type** and **Due date** filters to narrow your search further and navigate a long list of to-dos. Task filters are configurable. For more information, see [Task configuration enhancements](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/es-task-configuration.md). ## AI prioritization and summaries With Now Assist, each task card in the To-dos tab includes an AI-generated summary. The summary covers the following information: - Who is asking - What is needed - Why it matters By default, the To-dos list sorts by AI prioritization. Items that need immediate action appear first. The following details describe how prioritization works: - The assistant evaluates urgency, due dates, business impact, and dependencies to rank items. - Consumption details are available in the `sn_ex_ai_portal_to_do_activities` table with scores for each task. - The `smartpriority_daily_assist_consumption_limit` system property defines the daily execution cap. - Logs are available in the `sys_generative_ai_log_list` table. Search by the skill name to view the reasoning behind a particular task score. **Note:** When you exhaust the daily execution cap, the skill stops running for the rest of the day. The default is 3,000 executions per day. Administrators can increase the consumption limit based on usage. ## AI Insights for approvals For approval items, Now Assist analyzes the approval request. It surfaces a checklist of the conditions that apply to the decision. The insights highlight: - Conditions that the request meets based on associated knowledge articles and policies such as keyword, body text, short description, or meta description. - Conditions that the request doesn't meet or that require review. AI-generated insights may not reflect every relevant policy condition. Verify AI-generated insights against authoritative policy sources before making approval decisions. ## Conversational filters and chat-driven actions Access all your tasks, approvals, and requests from a unified space, EmployeeWorks Web App. You can view, track, and act on pending tasks, approvals, and open requests across enterprise systems. These systems include HR approvals, IT tasks, learning content, and surveys. - Apply a filter by asking the chat to narrow the items, for example by overdue status or by request type. - Clear filters by asking the chat to reset the view. - Approve or reject an approval from the details page with prompts and chat. - Filter tasks by state, for example, select **Completed** to view all completed tasks. - Ask about a specific incident, case, or request to track and take action from chat. Conversational filters apply along with the filters that administrators configure. **Note:** AI summaries, AI prioritization, AI Insights for approvals, and chat-driven actions require Now Assist. EmployeeWorks Web App deployments that use ServiceNow Otto without Now Assist include the tasks and requests without some AI capabilities. ## Task delegation You can delegate a task or approval to one or more other employees for a specific time period. Delegates receive the item in their own tasks and requests view and can act on it. For more information, see [Delegate tasks and approvals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/eslate-delegate-tasks.md). **Related topics** [EmployeeWorks Web App prompt library](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/employee-slate-prompt-library.md) [Delegate tasks and approvals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/eslate-delegate-tasks.md)
| title | Tasks and requests |
| description | Tasks and requests provides a unified interface for managing tasks, approvals, and action items. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/employee-service-management/employee-experience-foundation/emp-slate-inbox.html |
| release | brazil |
| product | Employee Experience Foundation |
| classification | employee-experience-foundation |
| topic_type | concept |
| last_updated | 2026-04-02 |
| reading_time_minutes | 4 |
| keywords | Tasks and requeststasksapprovalsrequestsEmployee Slate |
| breadcrumb | Working with EmployeeWorks capabilitiesServiceNow EmployeeWorks Web AppEmployeeWorksEmployee Service Management |