Modify the News feed widget

task brazil Updated Sep 10, 2026 2 min read modify-news-feed-widget-display.md
Raw file servicenow.com

The News feed widget displays articles on company news and announcements. All news, Other news, and Related news are instances of the News feed widget.

Before you begin

Role required: sp_admin or admin

Learn more about the news widgets: News articles

Procedure

  1. Navigate to All > Self-Service > Employee Center.

    The Employee Center home page is displayed.

  2. Press and hold the control key, right-select the News feed widget, and then select Instance Options.

  3. Configure the widget:

    Note:

    Admins have an additional configuration option to enable or disable a degraded or normal experience for the News Feed Widget to help during high traffic events.

    News can be directed to other widget instances, provided that the content is published within the News Feed widget. The targeted news will automatically appear on the designated widget, eliminating the task of configuring any content assigned to that widget.

Widget option

Description

Load Async

Loads widget data in the background. If you select this option, the Employee Center homepage will appear even if the News widget hasn't finished loading.

Show title

Option to display the news article header title

Title

Title of the widget

Show thumbnail

Displays a thumbnail image for each news article

Show sub-headline

Option to display the news article sub-headline

Inline loading

The article reading page (cd_news_article) enables employees to open other news articles from the Article detail page without refreshing the entire page.

Note: This is only intended to be used on the article reading page.

Enable grid/list controls

Displays an option for the user to switch between a grid and list view of news articles

Default view

Sets the default view for news articles:- List: Arranges articles in a vertical list.[Omitted image "ec-news-widget-list.png"] Alt text: News feed widget list view

  • Grid: Arranges articles in a grid with a maximum three articles per row.[Omitted image "ec-news-feed-widget-grid.png"] Alt text: News feed widget grid view

Show categories

Option to show or hide the assigned categories

Pagination type

How users navigate through news articles. The choices are:- Dotted: Displays navigable dots representing each page of articles.

  • Numbered: Displays navigable page numbers.
  • Call to action: Displays a button with a call to action link. For example "View all news" which redirects users to the News Center page.
  • Show more: Displays a "Show more" button which reveals all the news articles when clicked.

Number of items per page

Maximum number of articles to display (system maximum is 500 articles)

Call to action: Text

Text for the call to action link. Select the Call to action layout to display this element.

Call to action: Page ID

The page where to redirect users who click on the call to action link

Default thumbnail image

Select an image to display when a news article doesn't have a thumbnail image

Empty state

Allows the widget to appear if there are no published news articles

Degraded experience

Option to enable or disable a degraded or normal experience for the News Feed Widget to help during high traffic events.

Performance Indicator

Enables viewing of nested call insights for total load time in parent and child news feed widgets, allowing users to add and review detailed nested calls for featured news and event widgets.

4. Select **Save**.

Parent Topic:Configure employee communications widgets

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