View informational notifications

task brazil Updated Sep 10, 2026 1 min read non-actionable-notifications.md
Raw file servicenow.com

View the notifications that are sent during specific events in a ticket life cycle. These notifications are sent to the requester associated with the ticket.

Before you begin

Role required: user

About this task

The following informational notifications are included with ServiceNow for Microsoft Teams application:

  • Incident resolved
  • Incident state update
  • Requested item complete
  • Requested item approved
  • Request item rejected
  • Request item update

Procedure

  1. Launch Microsoft Teams application.

  2. Click Activity.

  3. View the list of notifications feeds for:

    • Incident
    • HR case
    • Change request
    • Requested item
  4. Click the notification to view the details.

    [Omitted image "non-action-notification-2.png"] Alt text: Non-actionable notification

Parent Topic:Employee actions

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