View notifications for a major incident

---
title: View notifications for a major incident
description: View the notifications that are sent during specific events in a major incident. These notifications are sent to all the stakeholders associated with the major incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/employee-experience-foundation/notifications-major-incident-2.html
release: brazil
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Add communication plan from MIM workbench, Agent actions, Use ITSM and HRSD integrations with Microsoft Teams, Use Microsoft Teams integration for Employee Experience, Use, ServiceNow for Microsoft Teams and Microsoft 365, EmployeeWorks, Employee Service Management]
---

# View notifications for a major incident

View the notifications that are sent during specific events in a major incident. These notifications are sent to all the stakeholders associated with the major incident.

## Before you begin

Role required: major\_incident\_manager, agent

## About this task

The following informational notifications are triggered for a major incident when:

-   A communication task is created for a major incident
-   SLA reaches 75%
-   SLA is breached

## Procedure

1.  Launch **Microsoft Teams** application.

2.  Click **Activity**.

3.  View the list of notifications feeds for the major incident.

4.  Click the notification to view the details.

    \[Omitted image "mim-notification.png"\] Alt text: Major incident notification

5.  Click **View workbench** to view the ticket details in ServiceNow.


**Parent Topic:**[Add communication plan from MIM workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/add-communication-plan-mim-workbench.md)