Register and configure the Request-based chat application on the Microsoft Azure portal

task brazil Updated Sep 10, 2026 1 min read register-app-req-based-chats.md

Create a Microsoft Azure application in Microsoft Azure portal to enable agents to import the conversations from Microsoft Teams to ServiceNow.

Before you begin

Role required: admin

Note: You can use one Microsoft Azure application if you use both IT Service Management integration with Microsoft Teams, and HR Service Delivery integration with Microsoft Teams applications.

Procedure

Log in to the Microsoft Azure portal.
Navigate to Azure Services > Azure Active Directory > Manage > App registrations.
Select New registration.

The New registration page displays.
On the New registration form, perform the following actions:
1. Name: Enter the name of your application. Example: Request based chat app.
2. Redirect URI: Enter https://<instance-name>/oauth_redirect.do, where <instance-name> is the name of your ServiceNow instance.
3. If you're prompted to select a supported account type, select Accounts in any organizational directory
Select Register.
Select Redirect URIs.

[Omitted image "register-app-req-based-chat.png"] Alt text: App registration in azure portal
Select the Access tokens check box.
Select Configure.
Navigate to Manage > Certificates & secrets.

[Omitted image "certificates-secrets.png"] Alt text: Certificates and secrets screen
Select New client secret.

[Omitted image "add-client-secret.png"] Alt text: Add client secret
On the Add a client secret form, fill the fields.
1. Description: Provide the description for the client secret.
2. Expires: Select the expiry date for the client secret using the drop-down menu.
3. Select Add.
4. Copy and save the client secret in a notepad.
  
  [Omitted image "client-secret-value.png"] Alt text: Client secret value

Add permissions to the Microsoft Azure application
Assign permissions to users to enable them to start chat and import chat conversations with employees from Microsoft Teams to ServiceNow® instance.
Configure Application Registry on the ServiceNow instance
Register the Request-based chat app in your instance to use Microsoft Teams chat for self-configured app environment.

Parent Topic:Setup for integrating self-configured apps with Microsoft Teams for Employee Experience

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---
title: Register and configure the Request-based chat application on the Microsoft Azure portal
description: Create a Microsoft Azure application in Microsoft Azure portal to enable agents to import the conversations from Microsoft Teams to ServiceNow.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/employee-experience-foundation/register-app-req-based-chats.html
release: brazil
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Integration for Employee Experience, Setup for integrating self-configured apps, Setup the Servicenow instance, Integrating ServiceNow with Microsoft Teams and Microsoft 365, ServiceNow for Microsoft Teams and Microsoft 365, EmployeeWorks, Employee Service Management]
---

# Register and configure the Request-based chat application on the Microsoft Azure portal

Create a Microsoft Azure application in Microsoft Azure portal to enable agents to import the conversations from Microsoft Teams to ServiceNow.

## Before you begin

Role required: admin

**Note:** You can use one Microsoft Azure application if you use both **IT Service Management integration with Microsoft Teams**, and **HR Service Delivery integration with Microsoft Teams** applications.

## Procedure

1. Log in to the Microsoft Azure portal.

2. Navigate to **Azure Services** &gt; **Azure Active Directory** &gt; **Manage** &gt; **App registrations**.

3. Select **New registration**.

The **New registration** page displays.

4. On the **New registration** form, perform the following actions:

1. Name: Enter the name of your application. `Example: Request based chat app.`
2. Redirect URI: Enter `https://<instance-name>/oauth_redirect.do`, where `<instance-name>` is the name of your ServiceNow instance.
3. If you're prompted to select a supported account type, select **Accounts in any organizational directory**
5. Select **Register**.

6. Select **Redirect URIs**.

\[Omitted image "register-app-req-based-chat.png"\] Alt text: App registration in azure portal

7. Select the **Access tokens** check box.

8. Select **Configure**.

9. Navigate to **Manage** &gt; **Certificates &amp; secrets**.

\[Omitted image "certificates-secrets.png"\] Alt text: Certificates and secrets screen

10. Select **New client secret**.

\[Omitted image "add-client-secret.png"\] Alt text: Add client secret

11. On the Add a client secret form, fill the fields.

1. Description: Provide the description for the client secret.

2. Expires: Select the expiry date for the client secret using the drop-down menu.

3. Select **Add**.

4. Copy and save the client secret in a notepad.

\[Omitted image "client-secret-value.png"\] Alt text: Client secret value

- **[Add permissions to the Microsoft Azure application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/authenticate-users-req-based-chat.md)**
Assign permissions to users to enable them to start chat and import chat conversations with employees from Microsoft Teams to ServiceNow® instance.
- **[Configure Application Registry on the ServiceNow instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/app-registry-chat-single-tenant.md)**
Register the Request-based chat app in your instance to use Microsoft Teams chat for self-configured app environment.

**Parent Topic:**[Setup for integrating self-configured apps with Microsoft Teams for Employee Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/c_employee_ex_s_tnt.md)