Resolve a feedback task

---
title: Resolve a feedback task
description: Resolve a task created from a feedback submitted through the integrated experience and service feedback.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/employee-experience-foundation/resolve-feedback-task.html
release: brazil
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use the integrated experience and service feedback, Using Employee Center Pro, Employee Center Pro, EmployeeWorks, Employee Service Management]
---

# Resolve a feedback task

Resolve a task created from a feedback submitted through the integrated experience and service feedback.

## Before you begin

Role required: esc\_admin

## Procedure

1.  Navigate to **Self-Service** > **Employee Center** > **My Tasks**.

2.  In the My tasks page, select **Feedback tasks** from the Filter by: options.

    You can select one or more of the following **Feedback task** types:

    -   **Experience**
    -   **In-Page**
    -   **Topic Page**
    -   **Workflow**
    **Note:** The **Task type** filter in My tasks can be enabled from the **To-dos filter categories**.

3.  In the **Open** tab, select the feedback task you want to resolve.

    The task details show up on the page including the **Feedback provided by**, **Scaled value**, and **Feedback definition** type.

4.  Select **Skip** or **Resolve and complete** to close an open feedback task.

    |Selection|Action|
    |---------|------|
    |**Skip**|The feedback task is skipped.|
    |**Resolve and complete**|The feedback resolve and complete window open to suggest steps to complete the task.|

5.  On the Resolve and complete window, fill in the fields.

<table id="table_q4c_fmx_ycc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Do you want to notify the feedback provided?

</td><td>

Option to send a notification email to the feedback provider.This field is visible when the feedback provider shares personal information while submitting the feedback.

</td></tr><tr><td>

Provide a resolution \(the feedback provider will see this\)

</td><td>

Comment box to provide a resolution.

</td></tr></tbody>
</table>6.  Select **Resolve and complete** button to submit the solution and mark it as complete.

7.  Go to the **Completed** tab to view your completed feedback task.

    You can use the **Feedback tasks** filter option to view both your open and completed tasks.

    **Note:** A feedback notification is sent to the feedback provider when it's resolved. For more information, see [Feedback task notification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/fdbck-task-notification.md).