Send a notification from Major incident management workbench

---
title: Send a notification from Major incident management workbench
description: Send a Microsoft Teams notification to the stakeholders associated with a major incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/employee-experience-foundation/send-mim-notification.html
release: brazil
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Add communication plan from MIM workbench, Agent actions, Use ITSM and HRSD integrations with Microsoft Teams, Use Microsoft Teams integration for Employee Experience, Use, ServiceNow for Microsoft Teams and Microsoft 365, EmployeeWorks, Employee Service Management]
---

# Send a notification from Major incident management workbench

Send a Microsoft Teams notification to the stakeholders associated with a major incident.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Incident** > **Major Incidents** > **Open**.

2.  Open the relevant major incident.

3.  Select **View Workbench**.

4.  Select the **Communicate** tab.

5.  In the Communication Tasks form section, select **Add**.

    The communication task appears.

    \[Omitted image "compose-notification-mim-workbench.png"\] Alt text: Compose button for communication task.

6.  Select **Compose**.

7.  In the Compose modal screen, enter the details for the notification.

    1.  In the **To** field, enter the recipients associated with the communication task.

    2.  In the **Message** field, enter the message for the notification.

    3.  Select **Send**.

        \[Omitted image "compose-modal-mim.png"\] Alt text: Compose modal


## Result

The notification is sent to the recipients in Microsoft Teams. Recipients can select **View ticket details** to view the ticket in the ServiceNow instance.

\[Omitted image "notification-in-teams.png"\] Alt text: Notification in Microsoft Teams.

**Parent Topic:**[Add communication plan from MIM workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/add-communication-plan-mim-workbench.md)