ServiceNow for Microsoft Outlook

---
title: ServiceNow for Microsoft Outlook
description: The ServiceNow integrations with Microsoft Outlook help you create a better, more connected experience for users. Employees get seamless self-service without having to leave the Outlook client, and agents can resolve cases faster.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/employee-experience-foundation/sn-ms-outlook-integration.html
release: brazil
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [EmployeeWorks, Employee Service Management]
---

# ServiceNow for Microsoft Outlook

The ServiceNow integrations with Microsoft Outlook help you create a better, more connected experience for users. Employees get seamless self-service without having to leave the Outlook client, and agents can resolve cases faster.

## ServiceNow for Microsoft Outlook Overview

ServiceNow for Microsoft Outlook leverages the [Outlook Actionable Messages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/outlook-actionable-messages.md) plugin to provide the following features:

-   Employees and agents receive notifications about request submissions, updates, and completion, making it easier to track, plan, and collaborate on issues.
-   Managers and approvers receive summaries and detailed reports for approval requests with actionable messages to approve or reject requests.
-   Employees can provide feedback about their experience using the feedback card embedded in the emails.
-   Employees can take surveys about their experience using the survey card embedded in the emails.

## Get started

<table id="table_yb5_zm4_1bc" class="nav-card"><tbody><tr><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Provide employees with seamless self-service without leaving the Outlook client.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/configuring-sn-ms-outlook.md)

</td><td>

[Use\[Omitted image "bus-agent-workspace-1.svg"\] Alt text:View reports, approve requests, and provide feedback from within email messages.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/using-sn-ms-outlook.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Information about lists and forms used to configure Outlook Actionable Messages.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/sn-ms-outlook-reference.md)

</td></tr></tbody>
</table>**Warning:** After Microsoft retired External Access Token \(EAT\) authentication for Outlook Actionable Messages on March 31, 2026, actionable messages that rely on EAT will stop working. To ensure uninterrupted functionality with actionable message, you must migrate to Microsoft Entra ID token authentication and update the Outlook Actionable Messages app registration in your ServiceNow instance. Refer to [Update Outlook Actionable Messages authentication to Microsoft Entra ID](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/update-outlook-actionable-msgs-auth-to-ms-entra-id.md).

## Troubleshoot and get help

-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)

## Additional resources

-   Learn more about what's new and changed, see the .
-   Log in to your ServiceNow® account and find additional information about implementing and deploying  features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices).
-   Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
-   Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
-   Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/).