Update the app ID in the ServiceNow instance

task brazil Updated Sep 10, 2026 1 min read update-app-id-instance-mt.md
Raw file servicenow.com

Update the ServiceNow for Teams app ID from the Microsoft Teams admin center in your ServiceNow instance.

Before you begin

Role required: admin

Procedure

  1. Log in to the Microsoft Teams admin center.

  2. Navigate to Teams apps > Manage apps.

  3. Select the ServiceNow for Teams app.

  4. Copy the App ID value.

    [Omitted image "sn-ms-teams-app-id-value.png"] Alt text: ServiceNow for Teams app ID value

  5. In your ServiceNow instance, search for sys_properties.list.

  6. Select the sn_now_azure.teams_installed_app_id property.

    [Omitted image "edit-record.png"] Alt text: Edit the entry

  7. Update the App ID value, then select Update.

    [Omitted image "update-app-id-value.png"] Alt text: Update the app id value

Parent Topic:Setup for integrating pre-published apps with Microsoft Teams for Employee Experience

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