Health And Safety Case Management

Several types of components are installed with installation of the Health and Safety Case Management application, including tables, user roles, and scheduled jobs. The application also installs related store applications if they aren’t already installed.

Ask a health and safety question from the safety department to request information such as health and safety procedures, training, or return to work.

Assign the Health and Safety case that is associated with the Universal Request to an agent. If the assignment group is selected then an agent in that group can be selected.

The agent working on the primary ticket of a Universal Request can request other departments for assistance in resolving a universal request (UR) by creating associated tickets for the UR.

Safety case manager can use the safety case form to resolve health and safety questions that they receive from employees.

Domain separation is supported for Health and Safety Case Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

The ServiceNow Health and Safety Case Management application provides capabilities to support employees' health and safety inquiries and their return to work after an injury or illness.

Using the reference topics, learn about the components, such as the roles, tables, plugins, and store applications that are installed when you install the Health and Safety Case Management application.

Configure the HR service that you want to use for creating HR cases for injuries and illnesses.

Begin the resolution process by creating cases based on questions received from employees.

Agents can create and manage universal requests directly from the Health and Safety Workspace.

You can submit a Universal Request for Health and Safety cases from the Employee Center using the Request Help form.

Learn more about Health and Safety Case Management and review the benefits it can provide for different users in your organization.

You can perform various actions on the Universal Request and the case associated with Universal Request from the Health and Safety Workspace.

Set up your implementation for Health and Safety Case Management by installing the application and reviewing and configuring the components that are installed with the application.

Submit a compensation claim for a work-related incident or injury.

Safety case manager can begin the resolution process by creating cases based on questions received from employees. Employees can also directly ask a health and safety-related questions from the Employee Center. They can fill out the Health and Safety question form, select an appropriate category for their question, and then submit it.

Work on a safety case to provide information, ensure that any outstanding tasks are completed, and resolve the employee's questions and compensation claims related to health and safety.

You can install the Health and Safety Case Management application (sn_hs_cm) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.

You can transfer a Universal Request to another department or services from the Health and Safety Workspace.

With the integration of Health and Safety Case Management and Universal Request applications, you can provide a consistent user experience for employees while creating service requests.