Anonymous Report Center \(ARC\)

concept brazil Updated Sep 10, 2026 1 min read arc-portal.md

The Anonymous Report Center (ARC) enables employees to report discrimination or misconduct without revealing their identity. Employees are automatically signed out of the Employee Center when the ARC opens.

Anonymous reporting in the ARC

The ARC homepage provides employees with options to submit a new report or return to an existing case. [Omitted image "arc-landing-page.png"] Alt text: Use the ARC landing page to submit a report and track its progress anonymously.

The following steps describe how an employee submits a report and how the system routes it for investigation:

Employee Submits a Report — The employee submits a report through the ARC, which is designed to protect their anonymity throughout the process.
Case Creation — The system automatically creates an Employee Relations case in the HR Agent Workspace, routing it to the appropriate HR team for review.
Investigation — An HR agent picks up the case and can initiate a formal investigation directly from the HR Agent Workspace.
Two-Way Communication — If the HR agent needs more information, they can communicate with the employee through case comments. The employee can respond without ever revealing their identity.
Employee Case Tracking — The employee can check in on their case at any time. They return to the ARC and enter their case number and case key to view status updates and any new activity.

Getting Started

Configure[Omitted image "bus-sdlc.svg"] Alt text:Activation and set-up information

Use[Omitted image "bus-manage.svg"] Alt text:Submit and follow up on anonymous reports

**Note:**

The ARC can be activated as a stand-alone feature or combined with HR Service Delivery Employee Relations.
Although HR agents can’t see who submitted the report via the ARC, system admins can potentially trace users via their IP addresses.

47 lines · 2.9 KB Wrap lines

---
title: Anonymous Report Center \(ARC\)
description: The Anonymous Report Center \(ARC\) enables employees to report discrimination or misconduct without revealing their identity. Employees are automatically signed out of the Employee Center when the ARC opens.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/hr-service-delivery/arc-portal.html
release: brazil
product: HR Service Delivery
classification: hr-service-delivery
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Employee Relations, Case and Knowledge Management, HR Service Delivery, Employee Service Management]
---

# Anonymous Report Center \(ARC\)

The Anonymous Report Center \(ARC\) enables employees to report discrimination or misconduct without revealing their identity. Employees are automatically signed out of the Employee Center when the ARC opens.

## Anonymous reporting in the ARC

The ARC homepage provides employees with options to submit a new report or return to an existing case. \[Omitted image "arc-landing-page.png"\] Alt text: Use the ARC landing page to submit a report and track its progress anonymously.

The following steps describe how an employee submits a report and how the system routes it for investigation:

1.  Employee Submits a Report — The employee submits a report through the ARC, which is designed to protect their anonymity throughout the process.
2.  Case Creation — The system automatically creates an Employee Relations case in the HR Agent Workspace, routing it to the appropriate HR team for review.
3.  Investigation — An HR agent picks up the case and can initiate a formal investigation directly from the HR Agent Workspace.
4.  Two-Way Communication — If the HR agent needs more information, they can communicate with the employee through case comments. The employee can respond without ever revealing their identity.
5.  Employee Case Tracking — The employee can check in on their case at any time. They return to the ARC and enter their case number and case key to view status updates and any new activity.

## Getting Started

<table id="table_nyp_yyr_qbc" class="nav-card"><tbody><tr><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Activation and set-up information](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/hr-service-delivery/arc-setup.md)

</td><td>

[Use\[Omitted image "bus-manage.svg"\] Alt text:Submit and follow up on anonymous reports](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/hr-service-delivery/arc-use.md)

</td></tr></tbody>
</table>**Note:**

-   The ARC can be activated as a stand-alone feature or combined with HR Service Delivery Employee Relations.
-   Although HR agents can’t see who submitted the report via the ARC, system admins can potentially trace users via their IP addresses.