Configure HCM AI agents for HR Service Delivery Advanced Integration with Workday

---
title: Configure HCM AI agents for HR Service Delivery Advanced Integration with Workday
description: Configure HCM AI agents to enable employees to place requests to the Workday system using the HR Service Delivery AI agent collection.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/hr-service-delivery/config-awd-agents.html
release: brazil
product: HR Service Delivery
classification: hr-service-delivery
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring, HR Service Delivery Advanced Integration with Workday, Integration of HR Service Delivery with third-party systems, HR Service Delivery, Employee Service Management]
---

# Configure HCM AI agents for HR Service Delivery Advanced Integration with Workday

Configure HCM AI agents to enable employees to place requests to the Workday system using the HR Service Delivery AI agent collection.

## Before you begin

View [Subflow-agent mapping for HR Service Delivery Advanced Integration with Workday](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/hr-service-delivery/awd-agent-mapping.md).

Role required: flow\_designer, decision\_table\_admin, sn\_hr\_integr\_fw.admin, and sn\_hr\_core.admin

## Procedure

1.  Install the Now Assist for HR Service Delivery \(HRSD\) plugin \(sn\_hr\_gen\_ai\).

    For more information, see [Configure ServiceNow Otto for HR Service Delivery \(HRSD\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/now-assist-for-hrsd/configure-now-assist-hr.md).

2.  Activate the \[Enterprise Service Management Integrations Framework\] application from the ServiceNow® Store.

3.  Configure the [Workday HR Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/integrate-applications/workday-hr-spoke.md) to pull data from Workday system.

4.  Create subflows aligning with Template Integration Gateway.

    For more information, see [Create a subflow using Template Integration Gateway](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/hr-service-delivery/configure-integration-gateway.md).

    **Note:** You can also use the default subflows that have been created for Workday.

5.  Add input choices and define conditions and results in a decision table for the Integration Gateway subflow.

    For more information, see [Configure Integration Provider Mapping \(Decision table\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/hr-service-delivery/configure-integration-mapping.md).

6.  Duplicate AI agents available for Workday to run them autonomously.

    For more information, see [Duplicate an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/clone-ai-agent.md).

    **Note:** In the Toggle display section, ensure the toggle beside Virtual Agent is enabled.