Configure Virtual Agent topics for HR Service Delivery Advanced Integration with Oracle HCM

---
title: Configure Virtual Agent topics for HR Service Delivery Advanced Integration with Oracle HCM
description: Complete the configuration steps to enable your employees place requests to the Oracle system using the ServiceNow Otto for HRSD Virtual Agent topics in Employee Center.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/hr-service-delivery/config-oracle-va.html
release: brazil
product: HR Service Delivery
classification: hr-service-delivery
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [HR Service Delivery Advanced Integration with Oracle HCM, Integration of HR Service Delivery with third-party systems, HR Service Delivery, Employee Service Management]
---

# Configure Virtual Agent topics for HR Service Delivery Advanced Integration with Oracle HCM

Complete the configuration steps to enable your employees place requests to the Oracle system using the ServiceNow Otto for HRSD Virtual Agent topics in Employee Center.

## Before you begin

Role required: flow\_designer, decision\_table\_admin, sn\_hr\_integr\_fw.admin, and sn\_hr\_core.admin

## Procedure

1.  Install the HR Service Delivery Advanced Integration with Oracle HCM, ServiceNow Otto for HRSD, and Enterprise Service Management Integrations Framework \(v3.6\) applications from ServiceNow Store.

2.  Configure the [Oracle HCM Cloud Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/integrate-applications/oracle-hcm.md) to pull data from Oracle system.

3.  Create subflows aligning with Template Integration Gateway.

    See [Create a subflow using Template Integration Gateway](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/hr-service-delivery/configure-integration-gateway.md).

    **Note:** You can use the default subflows that have been created for Oracle.

4.  [Configure Integration Provider Mapping \(Decision table\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/hr-service-delivery/configure-integration-mapping.md) by adding input choices and configuring conditions on input choices and results.

5.  Create a Virtual Agent topic block:

    **Note:** The Virtual Agent topics are available by default with the ServiceNow Otto for HRSD scope.

    1.  Navigate to **All** > **Conversational Interfaces** > **Virtual Agent** > **Designer**.
    2.  From the **LLM Assistant** list, select **Now Assist in Virtual Agent**.
    3.  Select a Virtual Agent topic.
        1.  Edit topic properties, make the necessary edits in the topic, such as update the node name, and response message.
        2.  In Integration Gateway, specify the appropriate feature, service name, user, and make the necessary edits.