Customize field labels in a Journey Accelerator plan header

task brazil Updated Sep 10, 2026 1 min read add-fields-to-plan-header.md

Customize the labels for fields that are available in the Journey Accelerator Plan [sn_ja_plan] table so that users have a customized and consistent experience. You can use customized plan headers for different plan types.

Before you begin

Role required: sn_ja.admin

About this task

Journey Accelerator plans use three different roles:

Manager
Employee
Mentor

You can customize the plan header for each role. You can also customize role-based permissions, field labels, and role-based plan preferences. Plan header fields are available in the Journey Accelerator Plan [sn_ja_plan] table.

Procedure

Navigate to All > Journey Accelerator > Manage Plan Header Configuration , and click New.
In the Name field, enter a meaningful name.

The name should be meaningful to the role that you are creating the custom header for. For this task, enter Support Manager Plan Header.
Click Submit.
Open the plan header configuration that you created.
Click New .
In the Details list, select Mentors can edit.
In the Custom label field, enter buddy and click Update.
Click Update again.

Any plan type role that uses this plan header displays the label buddy in the plan header. Labels apply to individual roles. Each role can have its own customized labels.

Configure unique plan headers for different plan types. For more information, see Create and manage Journey Accelerator plan types.

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---
title: Customize field labels in a Journey Accelerator plan header
description: Customize the labels for fields that are available in the Journey Accelerator Plan \[sn\_ja\_plan\] table so that users have a customized and consistent experience. You can use customized plan headers for different plan types.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/journey-accelerator/add-fields-to-plan-header.html
release: brazil
product: Journey Accelerator
classification: journey-accelerator
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Customize and manage Journey Accelerator plan headers, Creating and managing audience-specific Journey Accelerator templates, Configure, Journey Accelerator, Employee Journey Management, HR Service Delivery, Employee Service Management]
---

# Customize field labels in a Journey Accelerator plan header

Customize the labels for fields that are available in the Journey Accelerator Plan \[sn\_ja\_plan\] table so that users have a customized and consistent experience. You can use customized plan headers for different plan types.

## Before you begin

Role required: sn\_ja.admin

## About this task

Journey Accelerator plans use three different roles:

- Manager
- Employee
- Mentor

## Procedure

1. Navigate to **All** &gt; **Journey Accelerator** &gt; **Manage Plan Header Configuration** , and click **New**.

2. In the **Name** field, enter a meaningful name.

The name should be meaningful to the role that you are creating the custom header for. For this task, enter `Support Manager Plan Header`.

3. Click **Submit**.

4. Open the plan header configuration that you created.

5. Click **New** .

6. In the Details list, select **Mentors can edit**.

7. In the **Custom label** field, enter `buddy` and click **Update**.

8. Click **Update** again.

Any plan type role that uses this plan header displays the label buddy in the plan header. Labels apply to individual roles. Each role can have its own customized labels.

Configure unique plan headers for different plan types. For more information, see [Create and manage Journey Accelerator plan types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-accelerator/create-manage-ja-plans.md).