Journey Accelerator

Set activities in Lifecycle Events to active to enable the activity to process fulfillment and closure of related events and activities.

Customize the labels for fields that are available in the Journey Accelerator Plan [sn_ja_plan] table so that users have a customized and consistent experience. You can use customized plan headers for different plan types.

Add a list item for Journey Accelerator action plans to the My active items list in the Employee Center.

Add a menu item for Journey Accelerator action plans to the header menus in the Employee Center.

Create, modify, and save to-do tasks as part of an action plan. To-dos are assigned to employees, mentors, or managers to complete.

Several types of components install with the activation of the Journey Accelerator application, including user roles and tables. There are also dependencies on other features or apps.

Create and manage employee transition plans by using Journey Accelerator templates. You can use role-based plans to create consistent plans for different roles on your team.

Create or modify an activity configuration to define how the Employee Center handles application links in My active items.

Create and manage plan configurations that are based on a plan type. Plan configurations are customized for specific employee audiences.

Create plan types to manage the top-level classification for stages and tasks in a Journey Accelerator plan.

Create and manage stages that are contained inside the Journey Accelerator plan. Stages contain tasks or to-do lists for managers, mentors, or employees to complete.

Create and manage the task templates that managers, mentors, and employees can use for their Journey Accelerator plans. Use task templates to provide a consistent and streamlined experience for creating Journey Accelerator plans.

Create customized plan headers for different plan types based on user roles.

Administrators can develop Journey Accelerator templates for customized plans with stages that include user tasks for different audiences.

You can configure the Create Journey Accelerator Action Plan template so that a plan is automatically created from a lifecycle event.

Learning about how to use Journey Accelerator application to create templates for plans and to-do tasks. How Managers can use the templates to create and publish customized plans for key employee transitions. Managers, employees, and mentors can access the plans from the Employee Center

Install the Journey Accelerator [sn_ja] application to enable your users to easily create and manage transition plans.

Add or change the header menu labels. Or, update the My active items list link used to access action plans in the Employee Center user interface.

View, manage, and track your action plan progress from the Employee Center portal.

As an administrator [admin] or a guided tour administrator [guided_tour_admin], you can manage and update the Action Plan Guided Tour for Journey Accelerator.

Extend Journey Accelerator capabilities by integrating other application into the Journey Accelerator experience.

Mentor employees that are assigned to you and view or edit employee plans depending on your permission type.

Managers create to-do tasks that are saved as templates. The templates are stored as a Journey Accelerator Model Task.

Reference topics provide additional information about the lists and forms that you use to configure and use Journey Accelerator .

Update the Publish Journey Accelerator plans job. The job evaluates a plan's publish date to determine when to publish the plan.

The to-do form contains fields that a manager uses to customize tasks for employees and mentors to complete as part of a transition plan.

Install the Employee Center app from the ServiceNow Store to update the EC UI theme.

Verify the installation and updates are correctly applied for the Journey Accelerator application by using demo data.

Available features depend on the Journey Accelerator version, family release, and application-specific features.

To make a task template, fill in the Journey Accelerator task template fields.

Plan owners make updates to Journey Accelerator plans only from the Employee Center portal. Administrators should not change existing individual plans.

Create, modify, and manage to-do tasks for employees and mentors as part of your management responsibilities.

Edit existing Journey Accelerator plans by adding, removing, or rearranging stages and tasks to meet the needs of the employee and your team.

Modify and manage to-do task templates that managers create.

Monitor plans and to-do tasks from the Journey Accelerator dashboard.

Managers, employees, and mentors can access the Journey Accelerator plans through the Employee Center (EC).