Now Assist For Health And Safety

Learn how to configure AI agents to execute agentic workflows with AI agents and mapped tools.

AI agents help to improve live agent productivity by using AI agents to perform tasks.

Install AI agents on your ServiceNow instance to enable the agentic AI experience.

Using the reference topics, learn about the components, such as the roles, tables, plugins, and store applications that are installed when you install the ServiceNow Otto for Health and Safety plugin.

Use the Health and Safety agentic workflow collection to complete tasks autonomously through the ServiceNow Otto panel.

Use the Create actions for safety incidents agentic workflow to suggest actions automatically for a specific incident and create actions in the Health and Safety workspace.

Use the Help resolve health and safety cases agentic workflow to enable faster resolution of cases. It enhances the management of Health and Safety cases by improving the time to response for safety teams.

The Incident patterns tab of the Health and Safety dashboard provides safety managers with an automated, real-time overview of the recurring patterns across their safety incident data.

Several types of components are installed with activation of the ServiceNow Otto for Health and Safety plugin, including tables, user roles, and scheduled jobs.

Learn how to configure conversational AI for Health and Safety incidents and observations.

Configure how long the pending AI-generated action suggestions are retained before they are automatically deleted.

Configure the scheduled jobs that generate the incident patterns from the safety incident records to run at a particular interval or time.

Learn how to configure Health and Safety incident patterns.

Configure whether safety incident records with sensitive data should be included in the incident pattern analysis.

Use the Health safety incident patterns assistant agentic workflow to analyze Health and Safety incident patterns.

The incident pattern analysis tool automatically detects recurring patterns across health and safety incidents.

Safety agents and managers can review the confidence score, urgency, and other factors, and the AI-generated pattern summary.

You can identify whether a ServiceNow Otto for Health and Safety skill or agentic workflow is active by default or if it must be activated.

Configure keywords on the incident and observation record producers to enable conversational Health and Safety reporting in the ServiceNow Otto panel.

Use the integration of generative AI with Health and Safety Incident Management to summarize incident patterns.

Understand the fields and related lists of the incident pattern record.

An admin can configure the default ServiceNow Otto for Virtual Agent assistants and the default ServiceNow Otto panel assistants (Platform). Configuring the assistants enables the ServiceNow Otto panel on the Employee Center and the Health and Safety workspace.

Use the ServiceNow Otto panel conversational interface to report Health and Safety incidents and observations that enables you to engage with live agents, virtual agents, or both.

Activate a ServiceNow Otto for Health and Safety skill to enable the safety team to use the generative AI skills from Health and Safety Workspace and the Core UI.

Configure the ServiceNow Otto for Health and Safety application.

With the ServiceNow Otto for Health and Safety application, safety agents and managers can use generative AI to summarize the safety incidents.

Generate AI-suggested safety actions in Action planner to quickly identify and create corrective measures for Health and Safety records.

If you have the admin role, you can install the ServiceNow Otto for Health and Safety application (sn_hs_gen_ai) to enable generative AI capabilities for summarizing safety incidents on your instance.

Use the ServiceNow ServiceNow Otto for Health and Safety application to summarize a health and safety incident. You can enable your safety agent and safety manager to generate concise, informative flash reports that can be quickly shared with relevant stakeholders.

Get a quick overview of the skill inputs for ServiceNow Otto for Health and Safety.

Generate a summary from the fields that you selected on the safety incident and quickly understand the incident context by using the Health and Safety incident summarization skill in the ServiceNow Otto for Health and Safety application.

Get a quick overview of the important information that is related to the ServiceNow Otto for Health and Safety application.