Configure ServiceNow Otto for HRSD – Galileo Inside

task brazil Updated Sep 10, 2026 1 min read configuring-galileo-inside.md

Enable users to access functionality and benefits of the ServiceNow Otto for HRSD – Galileo Inside [sn_hr_na_galileo] plugin by completing a short installation and configuration process.

Before you begin

Obtain the API key from The Josh Bersin Company.

Role required: sn_hr_na_galileo.admin

Procedure

Install the ServiceNow Otto for HRSD – Galileo Inside (sn_hr_na_galileo).

For information about the installation process, see Install AI plugins in AI Admin Hub.
Input your Josh Bersin credentials into your ServiceNow instance.
1. Navigate to All > IntegrationHub > Credentials.
2. Select Galileo Inside API Key.
3. In the API Key field, delete the placeholder value and enter the API key you received from the Josh Bersin company.
4. Select Update.
Load Galileo data into your ServiceNow instance.
1. Navigate to All > System Definition > Scheduled Jobs.
2. Select Fetch and Index Galileo data.
3. Select Execute Now.
  
  The process to fetch and index the Galileo data takes between two to four hours. After four hours, check the sn_hr_gen_ai_external_content_connector_metadata table for a record to confirm the indexing result.
When the scheduled job is done, the Galileo data is available to users with the n_hr_na_galileo.read or n_hr_na_galileo.admin roles.

What to do next

Next, assign the sn_hr_na_galileo.read role to users to enable them to interact with ServiceNow Otto for HRSD – Galileo Inside.

Parent Topic:Configure ServiceNow Otto for HR Service Delivery (HRSD)

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---
title: Configure ServiceNow Otto for HRSD – Galileo Inside
description: Enable users to access functionality and benefits of the ServiceNow Otto for HRSD – Galileo Inside \[sn\_hr\_na\_galileo\] plugin by completing a short installation and configuration process.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/now-assist-for-hrsd/configuring-galileo-inside.html
release: brazil
product: Now Assist for HRSD
classification: now-assist-for-hrsd
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, ServiceNow Otto for HR Service Delivery \(HRSD\), HR Service Delivery, Employee Service Management]
---

# Configure ServiceNow Otto for HRSD – Galileo Inside

Enable users to access functionality and benefits of the ServiceNow Otto for HRSD – Galileo Inside \[sn\_hr\_na\_galileo\] plugin by completing a short installation and configuration process.

## Before you begin

Obtain the API key from The Josh Bersin Company.

Role required: sn\_hr\_na\_galileo.admin

## Procedure

1. Install the ServiceNow Otto for HRSD – Galileo Inside \(sn\_hr\_na\_galileo\).

For information about the installation process, see [Install AI plugins in AI Admin Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/install-now-assist-feature-plugins.md).

2. Input your Josh Bersin credentials into your ServiceNow instance.

1. Navigate to **All** &gt; **IntegrationHub** &gt; **Credentials**.

2. Select **Galileo Inside API Key**.

3. In the **API Key** field, delete the placeholder value and enter the API key you received from the Josh Bersin company.

4. Select **Update**.

3. Load Galileo data into your ServiceNow instance.

1. Navigate to **All** &gt; **System Definition** &gt; **Scheduled Jobs**.

2. Select **Fetch and Index Galileo data**.

3. Select **Execute Now**.

The process to fetch and index the Galileo data takes between two to four hours. After four hours, check the sn\_hr\_gen\_ai\_external\_content\_connector\_metadata table for a record to confirm the indexing result.

When the scheduled job is done, the Galileo data is available to users with the `n_hr_na_galileo.read` or `n_hr_na_galileo.admin` roles.

## What to do next

Next, assign the `sn_hr_na_galileo.read` role to users to enable them to interact with ServiceNow Otto for HRSD – Galileo Inside.

**Parent Topic:**[Configure ServiceNow Otto for HR Service Delivery \(HRSD\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/now-assist-for-hrsd/configure-now-assist-hr.md)

**Related topics**

[Use ServiceNow Otto for HRSD – Galileo Inside to answer HR-related questions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/now-assist-for-hrsd/use-galileo-inside.md)