Install ServiceNow Otto for Workplace Service Delivery \(WSD\)

task brazil Updated Sep 10, 2026 1 min read now-assist-wsd-install.md

Raw file servicenow.com

install and activate ServiceNow Otto for Workplace Service Delivery (WSD) from ServiceNow® Store.

Before you begin

The System Admin (admin) role is required to install the application.

Make sure that you have installed and configured the following dependent applications:

ServiceNow Otto for platform (sn_genai_platform)
Workplace Reservation Management
Workplace Case Management
Workplace Indoor Mapping
Workplace Maintenance Management
Workplace Visitor Management
Workplace Concierge
Workplace Case Management
Workplace Core

Role required: admin

Procedure

Navigate to System Definition > Plugins.

For information about the installation process, see Install AI plugins in AI Admin Hub.
Select Sync now to synchronize the plugins page with your freshly entitled store application.
Search in the search bar for a ServiceNow Otto product.

Search for ServiceNow Otto for Workplace Service Delivery (WSD) (sn_wsd_gen_ai).
Install the plugin and login to your instance.

Note: Installing ServiceNow Otto for Workplace Service Delivery (WSD) (sn_wsd_gen_ai) activates and installs the ServiceNow Otto for Platform (sn_genai_platform).

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---
title: Install ServiceNow Otto for Workplace Service Delivery \(WSD\)
description: install and activate ServiceNow Otto for Workplace Service Delivery \(WSD\) from ServiceNow Store.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/now-assist-for-wsd/now-assist-wsd-install.html
release: brazil
product: Now Assist for WSD
classification: now-assist-for-wsd
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, ServiceNow Otto for Workplace Service Delivery \(WSD\), Workplace Service Delivery, Employee Service Management]
---

# Install ServiceNow Otto for Workplace Service Delivery \(WSD\)

install and activate ServiceNow Otto for Workplace Service Delivery \(WSD\) from ServiceNow® Store.

## Before you begin

The System Admin \(admin\) role is required to install the application.

Make sure that you have installed and configured the following dependent applications:

-   ServiceNow Otto for platform \(sn\_genai\_platform\)
-   Workplace Reservation Management
-   Workplace Case Management
-   Workplace Indoor Mapping
-   Workplace Maintenance Management
-   Workplace Visitor Management
-   Workplace Concierge
-   Workplace Case Management
-   Workplace Core

Role required: admin

## Procedure

1.  Navigate to **System Definition** &gt; **Plugins**.

    For information about the installation process, see [Install AI plugins in AI Admin Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/install-now-assist-feature-plugins.md).

2.  Select **Sync now** to synchronize the plugins page with your freshly entitled store application.

3.  Search in the search bar for a ServiceNow Otto product.

    Search for ServiceNow Otto for Workplace Service Delivery \(WSD\) \(sn\_wsd\_gen\_ai\).

4.  Install the plugin and login to your instance.

    **Note:** Installing ServiceNow Otto for Workplace Service Delivery \(WSD\) \(sn\_wsd\_gen\_ai\) activates and installs the ServiceNow Otto for Platform \(sn\_genai\_platform\).