Configure signal actions for Proactive Prompts

task brazil Updated Sep 10, 2026 1 min read proactive-prompts-signal-actions.md

Set signal actions to enable end users who receive a prompt through Virtual Agent to act on it.

Before you begin

Note: Signal actions are used for Virtual Agent. Employee Portal uses the action group for actions.

Role required: sn_pp.admin

Procedure

Navigate to All > Proactive Prompts > Signal Actions.
Select New.
On the form, fill in the fields:

Fields	Description
Name	Name of the signal action.
Model type	Choose whether you want to use the regular NLU based Virtual Agent topics or LLM based Virtual Agent topics in the VA topic field. Your options are:- NLU/Keyword LLM
VA topic	The relevant Virtual Agent topic for the signal action. For more information on creating a Virtual Agent topic, see Creating a Virtual Agent topic. For information on publishing the topics, see Publish a Virtual Agent topic.
Active	Option to activate the signal action record.

4. Select **Submit**.

79 lines · 2.0 KB Wrap lines

---
title: Configure signal actions for Proactive Prompts
description: Set signal actions to enable end users who receive a prompt through Virtual Agent to act on it.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/proactive-prompts/proactive-prompts-signal-actions.html
release: brazil
product: Proactive Prompts
classification: proactive-prompts
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring Proactive Prompts, Proactive Prompts, HR Service Delivery, Employee Service Management]
---

# Configure signal actions for Proactive Prompts

Set signal actions to enable end users who receive a prompt through Virtual Agent to act on it.

## Before you begin

**Note:** Signal actions are used for Virtual Agent. Employee Portal uses the action group for actions.

Role required: sn\_pp.admin

## Procedure

1.  Navigate to **All** &gt; **Proactive Prompts** &gt; **Signal Actions**.

2.  Select **New**.

3.  On the form, fill in the fields:

<table id="table_oy3_clw_nvb"><thead><tr><th>

Fields

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Name of the signal action.

</td></tr><tr><td>

Model type

</td><td>

Choose whether you want to use the regular NLU based Virtual Agent topics or LLM based Virtual Agent topics in the VA topic field. Your options are:-   NLU/Keyword
-   LLM


</td></tr><tr><td>

VA topic

</td><td>

The relevant Virtual Agent topic for the signal action. For more information on creating a Virtual Agent topic, see [Creating a Virtual Agent topic](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/create-virtual-agent-topic.md). For information on publishing the topics, see [Publish a Virtual Agent topic](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/publish-virtual-agent-topic.md).

</td></tr><tr><td>

Active

</td><td>

Option to activate the signal action record.

</td></tr></tbody>
</table>4.  Select **Submit**.